Senior Manager, Post Sales Education
United States
Client Services /
Full-Time /
Remote
Who Are We:
We are COMPLY.
For compliance people.
COMPLY is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Our OneCOMPLY™ platform provides an all-in-one approach to address firm and employee compliance requirements through a configurable and scalable software-as-a-service (SaaS) platform coupled with expert consulting services.
COMPLY serves thousands of financial services clients including Broker Dealers, Investment Banks, Private Funds, RIAs, and Wealth Managers who rely on COMPLY to power their compliance programs.
To learn more about COMPLY, visit COMPLY.com
COMPLY is looking for an ambitious, passionate, and patient Senior Manager, Post Sales Education to join our dynamic and growing Customer Support team. In this role, you will be responsible for training and mentoring new hires within the Post Sales organization in addition to developing a training plan for clients based on journey mapping. You will also lead collaborating with portfolio companies on product and certification training for employees along with overseeing training strategies and ensuring that documents are updated. Our ideal candidate is exceptional at serving as a product/subject matter expert, has a “How Can I Help” mindset, and is passionate about training and leading the team to provide an exceptional customer support experience. If this sounds like you, let’s connect!
The Career Opportunity
This is an opportunity to develop your leadership and training skillset by helping the team set and achieve goals that are line with the company’s vision. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!
What You Will Do:
- Oversee employee training for new hires within the Post Sales organization.
- Collaborate with the Post Sales organization on Customer Journey mapping and training.
- Build and maintain at scale customer training programs for all products.
- Ensure that Customer Support Managers, Senior Customer Support Representatives, and New Hires are properly trained and set up for success within the organization.
- Collaborate with portfolio companies on product and certification training for employees.
- Oversee training strategies and ensure that training documents are accurately updated.
- Continue to develop product and industry knowledge by serving as a subject matter expert and mentoring representatives who need assistance formulating solutions to the business needs of our expansive client base.
- Assist with recruiting and hiring.
- Oversee the Customer Resource center and Knowledgebase.
Qualifications:
- 3+ Years prior Customer Support Management experience mentoring, leading, and growing a team is preferred.
- Bachelor’s Degree concentrated in Finance, Economics, or Business.
- Passionate about providing exceptional training to employees and customers.
- Excellent customer-facing and communication skills, both written and verbal.
- Can independently see projects/initiatives through to completion.
- Flexible to changes in a dynamic environment.
- Exceptional organizational and time management skills.
- Superior troubleshooting, resolution, and analysis skills.
- Experience with Salesforce.com (or other CRM systems), Gainsight, Videate (Video Automation), Skill Jar (LMS), SaaS technology, MS Office, software support is a plus!
$80,000 - $100,000 a year
The compensation range for this role is specific to the United States. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary range for this role would be $80,000- $100,000 plus applicable bonus/benefits offerings, etc., as those similarly situated within the Company.
COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
The company offers a wide range of perks including:
- Comprehensive medical, dental and vision insurance at little to no cost starting on day one
- 401k with a company match
- Supplemental benefits at a discounted rate including home, auto and pet insurance
- Unlimited PTO
- Professional Development reimbursements
- Remote opportunities available for most positions
- Time to get together in person for company happy hours, team offsites and more
Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.
COMPLY is aware of scammers posing as COMPLY employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.
