Deployment Consultant - EMEA
Dublin, Leinster
Technical Repair /
Full - Time /
On-site
This role will be responsible for executing client requirements in provisioning and deployment services with a high focus on asset management and systems access for a multitude of clients. You will focus on multiple client’s requirements of systems access and asset management.
Essential Duties
- Manage asset deployment and redeployment including provisioning of device at customer’s request
- Conduct asset inventory cycle counts and investigate the outcomes of those counts, reporting to leaders any discrepancies.
- Install and configure operating systems, software applications, security software and other peripheral applications specific to client needs i.e. manage/process deployment request tickets by installing and adjusting programs/system preferences for client’s computers prior to shipment (provisioning)
- Ability to lift, push, and pull up to 10 kgs on a daily basis
Roles & Responsibilities
- Validate that each image meets the customers’ requirements and internal quality guidelines as provided by the customer
- Partner with internal Hardware Repair Technicians to coordinate any hardware warranty and non-warranty repairs
- Report any discrepancies of hardware/assets/shipments and escalate issues to the appropriate channel/department
- Partner with and leverage other departments within organization to troubleshoot and support client needs within the deployment procedures
- Facilitate shipping and receiving processes for certain client assets coming to and from worksite locations
- Maintain a detailed report of asset transfers and general Inventory management of client assets including an assets life cycle
- On-board and off-board hardware and operating systems for client’s new hires and exiting employees
- Collaborate with the Sales Development Team to ensure updates to compliance of customer’s expectations and changes in processes.
- Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
- Perform other duties as needed and requested by Leadership.
Qualifications
- 1-2+ years of experience in Customer Service or Customer Relations
- 1+ years experience in ITAM (IT Access Management)
- 1+ years experience in Shipping & Receiving
- 1+ years experience in a Warehouse environment
- Attention to detail/detail oriented
- Knowledge of Microsoft Office or Google Suite
- Netsuite or applicable SaaS experience is a plus
€32,000 - €44,160 a year
Come join us at ComputerCare!
