Customer Service Representative

Santa Clara, California
Customer Service
ComputerCare, a premier IT services company located in Santa Clara, is currently looking for responsible and organized Customer Service Representative to join our team at our Headquarters in Santa Clara, CA. We offer a great opportunity to grow your skill-set and turn what you might think of as a “job” into a “career”. We have a great working environment, comprehensive benefit package, and a terrific team to work with. We invest in your growth within the company and industry. Our clients are pretty amazing too!
As a Customer Service Representative, you will be committed to delivering the highest level of service to our customers through email, phone, and in-person interactions.  We are looking for Kind, collaborative and proactive teammates to join our team

What you will do:

    • Give customers the TLC they need via email, phone & in-person
    • Perform customer service admin duties to facilitate repair process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, communicating with technicians, providing detailed instructions to customers about the repair process
    • Manage operational reporting and team communication to ensure repair services move in a timely and efficient manner
    • Open and close the office (lights, locks, blinds, etc)
    • Provide administrative support to management and employees as needed which may include ordering, data entry, filing, re-organizing, mail sorting, etc.
    • Partner with courier to ensure accurate pick ups and deliveries
    • Perform other duties and analysis as required

Must haves:

    • 1-2 years Customer Service experience, friendly by nature
    • Knowledge of Microsoft Excel and Word
    • Bring positive attitude, and contribute to the entire service department through the flexibility to jump in where needed
    • Punctuality, reliability, and excellent time management skills
    • Reliable, professional, and comfortable with written and verbal communication

Come join our team at ComputerCare!