Technical Services Administrator

Dublin, Leinster

Technical Services Administrator
ComputerCare, a premier IT services company headquartered in Santa Clara, California is currently looking for skilled administrator to join our team at a customer site in Dublin, Ireland. As ComputerCare’s EMEA team continues to grow we are looking for a professional and experienced Administrator to join our team, providing support to some of Ireland’s largest Tech companies.   We offer a great opportunity to grow your skill-set and turn what you might think of as a “job” into a “career." We have a great working environment, comprehensive benefits package, and provide you with the opportunity to earn and keep current on certifications. We invest in your growth within the company and industry. Our clients are pretty amazing too!
Do you excel and enjoy interacting with customers and clients? Are you detail oriented and enjoy seeing projects from start to end? If you are personable, reliable, have prior experience with shipping/ receiving, data entry, inventory and love a fast-paced environment this could be a great career move for you!
What you will do:
·       Check in machines and open service tickets using NetSuite
·       Verify warranty information with Manufacturers
·       Prepare and receive shipping manifestos, keeping track of schedule
·       Responsible for pickup and delivery of parts as needed  
·       Communicate with customers and client contacts  
·       Keep an organized space as required for successful sorting and distribution of machines 
·       Update NetSuite and Client internal asset management systems as needed
·       Perform other duties as needed and requested by Manager
Must Haves:
·       1-2 years Customer Service experience
·       Bring positive attitude, and contribute to the entire service department through the flexibility to jump in where needed
·       Reliable, professional, comfortable with written and verbal communication
·       Knowledge of Microsoft Excel, Word, or the Google Suite
Nice to Have:
·       NetSuite experience is a big plus, but we're happy to train the right candidate!
·       Experience in Device repair
Come join our team at ComputerCare!