Team Manager, Site Reliability Engineer

Paris, France /
Development – Infrastructure & Security /
Full-Time Employee
Concord (noun) con·cord | a state of agreement; harmony 

At Concord we believe that agreements are the foundation of everything - progress, possibilities and potential. That is why our mission is in our name: to empower people to agree more. Concord was built to eliminate the countless frictions that stand in the way of winning agreements. Those frictions not only cost time and money, they are dividing us and halting opportunities for everyone. 

With 95% of the world’s companies still managing their agreements through an antiqued manual process, we are disrupting this final frontier and pioneering a new way forward. Our B2B SaaS contract management solution is already empowering over 400 organizations and 220,000 users across 132 countries. And we are just getting started. If you have the passion, ambition and collaborative spirit to create a future where everyone can agree more, come and work with us.

Our Operations & Infrastructure team is part of the Platform team. It is an essential unit to help to deliver the product and to maintain the technical platform on a daily basis. As the SRE Team Manager you will build and lead this team. Afterward, your main responsibility will be to insure an operational excellence for our customers (internally and externally)

At Concord you will

    • Partner with the CTO to define Concord’s platform security policies and reliability strategies
    • Create and coordinate monitoring methods and tools to guarantee the application of the defined security policies or reliability strategies
    • Understand each business domain activities at Concord to help them make their practices compliant with the company’s security requirements 
    • With the VP of engineering help, build and manage a team dedicated to helping our feature squads release quality features faster and build a scalable, fast and secure infrastructure on AWS
    • Participate to build the technical roadmap and IT policies in relation with the CTO and the VP of Engineering
    • Be responsible for the In Technical Service Support metrics and downtime follow-up

About you

    • 5+ years in software engineering, preferably in a SaaS environment
    • At least 1-3 years’ experience in a people management role motivating, growing, empowering, and performance managing
    • A dedication for building high-performing teams, putting others before yourself, and delighting in your team members’ successes
    • Solid Web development/Backend/DevOps/Sysadmin skills, with the ability to guide your team and assist them to solve technical challenges
    • Really close of the software development you want to continue to take in charge several technical challenges by yourself
    • Experience with public cloud offerings such as AWS.  (AWS certification is a plus but not required)
    • A passion for solving customer problems, and the demonstrated ability to share that passion with your team
    • High quality standards, holding yourself and your team accountable for delivering Enterprise-quality software that delights customer
    • Enforced or helped enforce security and production reliability related practices in a small or medium company
    • A technical background either as a developer or as an engineer in computer software production
    • Fluent in English verbal and written