Senior ServiceNow Engineer

United States /
ServiceNow /
Full-time
/ Remote
Who We Are  
We are change agents. We are inspired technologists. We are unlike any other technology consulting firm. Our team fearlessly challenges the status quo, relentlessly pursues what’s next, and pushes the limits of what’s possible. A Microsoft Gold Partner and multiple-time Partner of the Year award recipient, Concurrency is renowned for its ability to turn unmatched technology expertise into client outcomes. Have we inspired the technologist in you? Come be a change agent at Concurrency. 

Who We’re Looking For 
We’re excited to add a Senior ServiceNow Engineer to our team. In this role, you’ll provide technical consulting services to clients, contribute to the design and delivery of technical architecture solution components, and support the efforts of more experienced consultants. You’ll play a key consultative role with external clients working with the key stakeholders and business as it relates to operations and integration. 

What You'll Do

    • Ensure best practice adherence for core system setup, development, security, tuning and performance 
    • Provide subject matter expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform
    • Customize ServiceNow applications and facilitate rollout of new applications and modules
    • Configure Application UI and configure flow/orchestration automations
    • Facilitate and support development with testing phases
    • Coordinate release planning and implementations
    • Maintain and continuously improve the processes, standards, policies, working methods, and tools 
    • Ensure appropriate tools and processes are in place to have a dev/test/prod environment that is reliable
    • Participate in ongoing production support and end user support 

What You'll Need

    • 3 to 5 years working in the ServiceNow platform
    • Expertise with scripting, automation and ServiceNow APIs
    • Experience integrating ServiceNow with third-party tools 
    • Familiarity with Security Operations (SecOps) pertaining to ServiceNow
    • Proficiency in web technologies including HTML, CSS, XML, JavaScript
    • Understanding of relational database management systems and queries
    • Experience in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks
    • Familiarity of IT Service Management modules (Incident, Problem, Change, Knowledge, Request)
    • Understanding of IT Operations Management modules (Discovery, Service Mapping, Event Management)
    • Working knowledge of IT Business Management and Customer Service Management within ServiceNow

What Will Set You Apart

    • ServiceNow Certified System Administrator
    • ServiceNow Certified Application Developer
    • ServiceNow Certified Implementation Specialist – IT Service Management
    • ServiceNow Certified Implementation Specialist – Discovery
    • ServiceNow Certified Implementation Specialist – Service Mapping
    • ServiceNow Certified Implementation Specialist - Security Incident Response

    • # L1-SB1
      #LI-REMOTE
Concurrency takes pride in bringing a different mindset to consulting—that takes a diversity of thought, collaboration and resilience. We are an innovation-obsessed yet a fun and progressive place to work. We offer flexible work schedules, competitive compensation, and great benefits for our people and their families.
In addition, all employees are eligible for several rewards and recognition programs, excellent training programs, and bonus opportunities to encourage our people to be the best versions of themselves in and out of work.