Project Manager (Organizational Change)
Brookfield, WI
Customer Success /
Full-time /
Hybrid
Who We Are
At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.
Who We’re Looking For
We’re excited to add a Project Manager to our Customer Success team. In this role, you’ll manage multiple large-scale digital transformation projects for enterprise-level customers. You'll lapply your proven track record of leading agile projects to success by managing others, proactively mitigating risks and resolving potential escalations. You'll work closely with external customers, building rapport and serving as a liaison between their business and delivery teams. You’lldrive effective, timely solutions that fulfill both strategic and operational needs.
At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:
Be Yourself: Be the best version of your whole self. Your authenticity matters.
Be Bold: Bravely and respectfully take risks and challenge the norm.
Have a Growth Mindset: Be open to learning and apply your expertise.
Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives.
Assume Positive Intent: Lead with giving the benefit of the doubt.
What You'll Do
- Maintain control of time, scope, and budget across the lifecycle of multiple projects
- Lead customer meetings and drive results to stakeholders with the customer’s technical, management and executive teams
- Facilitate organizational change management processes defined for each project to ensure users are properly training and communicated with stakeholders
- Submit daily hours billed to cloud-based project management software, Kantata, for time tracking
- Assist in post-rollout user adoption activities ensuring the solution is fit for function and operating as expected
- Provide program updates and communicate project status to senior-level stakeholders
- Create, manage, and execute project plans adapted to the customer environment
- Facilitate the operation turnover of solutions from the project team to the customers’ environment or to a Concurrency Managed Service offering
- Work in multiple disciplines, across industries, and build customer knowledge and credibility quickly
- Build, review, and analyze process flows, use cases, activity diagrams, and interface designs as required for the given project
- Identify potential risks and roadblocks and develop specific plans to mitigate or address any concerns
- Partner with technical leads to identify process improvement opportunities, provide optimization recommendations and solutions
- Build and manage synergistic relationships with relevant business partners
- Escalate and drive resolutions for issues or risks and associated with pipeline, capacity, or scope
- Build trust and act as a mentor to customers on industry-standard best practices
What You'll Need
- Over 3 years of project management experience across various methodologies (Agile, Waterfall, SAFe)
- Proven experience working as a Project Manager on Agile application development focused projects
- Experience conducting business/system analysis on projects supporting both business and IT operations
- Ability to engage customers at all levels of the organization, from C-suite to the newest intern, and meeting where they are to assist in fulfilling their business needs
- Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Experience leading and executing within an Agile project methodology
What Will Set You Apart
- Bachelor’s or Master's degree in computer science, Information Technology, Management Information Systems, Business Analytics or Business Administration
- Experience and familiarity in driving results in technology related Mergers & Acquisitions projects
- Experience working in a professional services environment
- CSM (Certified Scrum Master) or other Agile earned certifications
Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally.
