Solutions Architect
New York
All Teams – All Teams /
Full-time /
Hybrid
Are you ready to take your engineering career to the next level? At Conduktor, we are seeking an experienced, creative and ambitious Solutions Architect to help us build the next generation of data streaming tools. We’re on a mission to make Apache Kafka and event-driven architectures easier for engineering teams everywhere. Join us!
About Conduktor
Conduktor is the Data Hub for operational data and AI. We help enterprises activate the full potential of their operational data securely, in real time, and across any system. Our platform sits where data is created, turning fragmented data sources into governed, contextual, AI-ready data streams.
We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us. For us, hybrid means being in the office together on Mondays, Wednesdays, and Thursdays.
About the role
Conduktor is seeking a Solution Architect to serve as a trusted technical advisor and advocate for our customers. The primary goal of this role is to ensure customer success, retention, and growth by providing expert guidance and best practices across the Confluent product suite. You will collaborate with cross-functional teams including Sales, Product Management, and Engineering to help customers accelerate time to value, maximize product adoption, and achieve their business objectives.
Using your technical expertise, you will advise customers on their architectures, offering patterns and strategies to operate, scale, and mature their streaming adoption. You will build strong relationships, uphold exemplary delivery standards, and enjoy the opportunity to help customers build cutting-edge data streaming platforms.
This is a hybrid role (3x week in-office) based in our NYC office and requires fluent English.
What will you be doing?
- Lead the onboarding of new enterprise customers and ensure successful adoption of Conduktor’s product suite
- Guide customers through essential lifecycle activities, from architecture planning and high availability design to deployment, automation, monitoring, upgrade strategies, and migrations
- Deliver training and enablement sessions to help customers get the most out of our tools
- Identify and resolve customer technical challenges, developing strategies to remove blockers to adoption
- Serve as the technical voice of the customer, coordinating with Sales, Product, Support, and Engineering to drive technical success
- Transfer knowledge effectively, helping customers become more self-sufficient while enabling support teams to serve them more effectively
- Apply your understanding of customer environments and use cases to influence product direction and roadmap
- Collaborate hands-on with Technical Support and Engineering teams when deeper troubleshooting is required
- Continuously expand your expertise in Conduktor products, Apache Kafka, and the data streaming ecosystem to strengthen outcomes for both customers and internal teams
What experience are we looking for?
- Proven success in a technical field role (e.g., Solution Architect, Customer Success Engineer) serving enterprise customers
- A strong passion for technology and a desire to stay ahead in the data streaming ecosystem
- Interest in learning and mastering how Conduktor tooling adds value in data streaming world
- Hands-on experience working with distributed systems and modern architecture
- Demonstrable experience with containerization and orchestration technologies such as Docker and Kubernetes
- Familiarity with streaming or messaging systems such as Apache Kafka, Pulsar, RabbitMQ, or JMS
- Experience troubleshooting Linux-based applications with a solid understanding of networking and security technologies (e.g., VPC, Private Link, TLS/SSL, SASL, OAUTH/OIDC)
- Ability to read and understand code to support technical problem-solving
- Proven ability to manage multiple customers simultaneously, driving outcomes such as technical adoption, satisfaction, and retention
- Excellent interpersonal and communication skills, with the ability to explain complex technical concepts clearly to diverse audiences
- Strong consulting and relationship management skills, with the agility to switch contexts and collaborate across teams
- Passion for solving complex technical problems and thriving in fast-paced, dynamic environments
- Self-motivated, curious, and proactive, with the autonomy and positive attitude to deliver results
Perks and benefits
- Stock options
- 25 days PTO + public holidays
- Top-tier private health insurance package
- Learning and development allowance
- Employee referral program
- ClassPass membership
- Company-wide events and team socials
Equal Opportunity Statement
Fostering an inclusive environment is vital to us, and we want to bring people on board who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!
Conduktor is an Equal Opportunity Employer. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.
