Customer Operations Engineer - Bangalore

Bangalore, India /
Customer Solutions – Customer Success Engineering & Global Technical Support /
Full-time
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

Customer Operations Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you’ll interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. You will be hands on in fixing issues seen by Confluent customers and contributing fixes back to the open source community. Throughout all of these interactions, you’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.  

We are headquartered in Mountain View, CA and we are searching for an individual to work in our Bangalore office.  

A typical week at Confluent in this role may involve...

    • Working with customers to resolve a wide range of issues with their Confluent deployments
    • Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
    • Communicating with our core engineering team to provide real-time product feedback from the field
    • Improving product documentation and authoring knowledge base articles
    • Creating and reviewing product demos and internal tooling
    • Working closely with the team behind Apache Kafka!

Required skills and experience

    • Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
    • Experience in diagnosing, reproducing, and resolving customer issues
    • Desire to make customers successful through direct interaction

    • Two out of these three:
    • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
    • Operational knowledge of Java applications (jstack,jmap, etc.)
    • Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)

Culture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. We are looking for people who are:

    • Smart, humble and empathetic
    • Hard working
    • Inquisitive and not afraid to ask all the questions, no matter how basic
    • Strive for excellence in their work, their team, and their company
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

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