Technical Engagement Manager

Madrid, Spain /
Customer Solutions – Professional Services /
Full-Time
At Confluent, we’re creating a category that transforms how every company manages and streams data. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s Confluent in action—giving our customers instant access to massive amounts of real-time data, enabling them to thrive in an ever-changing digital world. As one of the fastest-growing enterprise companies in history, and with Fortune 100 customers across major industries, we have a tremendous opportunity in front of us. We also have experience on our side. Our leaders have taken companies of our size to major success before and include some of the original creators of Apache Kafka®.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s unlimited potential. Chart your own path and take healthy risks with the backing and support of our #OneTeam culture. Be part of inclusive initiatives like Employee Resource Groups and development programs, and take advantage of benefits that support our diverse global teams. Grow as we grow—whether you’re just starting out or managing a large team, you’ll be amazed at the magnitude of your impact.

Are you at home, solving deep technical challenges using the most cutting edge real time data solutions, and presenting complex use cases to a varied business audience?

Would you enjoy guiding enterprises as they embark on projects that utilise the power of real time data, with the support of  your colleagues in a hyper-growth product company, as it redefines the way the world uses its data.

If the answer to these questions is yes, then the Confluent Professional Services organisation could be your perfect next home.

Confluent’s Professional Services organisation is far from a traditional vendor outfit, we are not defined by utilisation rate and margins, we are defined by customer success. The strategic significance of the team cannot be overstated, our Technical Engagement Managers (TEM) play an essential role in enabling our customers to successfully deploy the Confluent Platform, either on-prem, in the cloud, or in hybrid solutions. 

The TEM role is specific to Europe, you will work with defined accounts to develop our relationship and grow the reach of both our product and services offerings. You will:

    • Deliver real technical value to projects through your deep knowledge of distributed data infrastructure. You will have the ability to design, architect and deploy a real time event driven platform at scale.
    • Scope, plan, and define project deliverables 
    • Lead the engagement as primary point of contact 
    • Drive revenue growth in your accounts
    • Prepare Professional Services project proposals 

On top of the customer engagements, you will interact right across our organisation, from sales to , support, to represent a one team approach to our customers.  To ensure that we build products that deliver beyond customer expectations, communication with our Product, Engineering, R&D teams, and the wider Confluent Community is essential. To really succeed, you will build relationships and engage throughout the company.

As we are growing quickly, you will have opportunities to grow your role at speed. You will need energy and focus, but also the ability to think on your feet and operate in a fluid team environment to ensure we have the right people working on the right projects. 

In order to hit the ground running when the ground is already moving fast you will need to bring your experience of building complex distributed solutions for Enterprises. Whilst experience delivering Kafka solutions is desirable,  we also recognise experience with complex databases, messaging, stream processing, databases, cloud services and enterprise data integration. You will also need to know your way around datacentre and hyperscaler infrastructure without a map, we don’t expect you to dive into the Linux Kernel but you need to know where it is. 

Culture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. Here are some of the personal qualities we’re looking for: 

#LI-Remote
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Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

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