Head of Sales (Global)
Remote/San Francisco /
Business teams – Sales & Business Development /
Full Time
/ Remote
At Connectly we are building a revolutionary e-commerce experience on WhatsApp. Unlike traditional shopping experiences where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.
By choosing Connectly you will join a VC-backed early-stage startup, work with our world-class team, and experience rapid career advancement opportunities.
About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.
Responsibilities
- SELL to customers.
- Open up new verticals / markets within our ICP
- Manage partnerships
- Manage Enterprise Sales team [set quotas, targets, performance, hiring]
- Manage the Enterprise funnel and set up the right KPIs
SETUP ORGANIZATION
- Sales machine Operationalization / Development of processes:
- Setup customer support function + codification / scripts for support agents and what to say when new leads come in
- Handle the tech needs (e.g. Zendesk procurement)
- Finalize customer flow steps + handover processes
- Define BDR process / script across channels (+ constantly update as needed)
- Best practice development:
- Understand structure and create/update the Sales Playbook
- Customer onboarding material and playbook
- Define process for improving customer experience, keeping customers warm + upselling (# of interactions, standard reports produced by customer type, etc.)
- Create structure and dashboards needed to support CS + scripts of all the team
- Define the process to welcome / manage leads (create communication needed for the leads, adjust landing page + other assets, define email/wa sequencing)
- Feedback collection, synthesis and strategic alignment on product priorities + sharing of best practice across the team
$80,000 - $120,000 a year
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
We're a remote-first company, but due to the majority of the workforce being in the western hemisphere collaboration hours are generally within the Pacific Timezone working hours range (7 hours behind UTC). We allow you to work from anywhere in the world anytime you prefer, as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting).
We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!
