Customer Success Specialist (Evening/Weekend Shift)

Waltham, MA /
Product & Operations – Customer Success /
Full Time
At connectRN, we believe that nurses and nursing professionals are the heart of healthcare. Using our disruptive technology, our community of caregivers design their own work schedules, tap into new career opportunities and connect with a global network of clinicians. Our facility partners rely on us for on-demand access to reliable clinicians and a platform they can trust.

We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Success Specialist will interact with our customers by phone and email to ensure the highest quality experience when connecting with us. This position is a full time opportunity remotely based in the United States. At this time, we cannot provide visa sponsorship and are only able to hire applicants based in CT, FL, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NC, OH, PA, RI, SC, TX and VA at this time.

Please note: Shift hours will be 40/hrs per week including hours on every Saturday and Sunday.

You will...

    • Work in a fast-paced call center environment providing exceptional customer service while acting as the face of connectRN to facilities and nurses 
    • Coordinate increased or decreased scheduling needs with facilities and nurses in a timely and professional manner
    • Answer and resolve a high volume of inquiries by phone
    • Serve as a point of escalation and advanced support
    • De-escalate critical client situations that arise
    • Assist with the needs/requests from other departments
    • Assist with the development, implementation, and improvements of all scheduling activities and operations in coordination with company growth
    • Complete all case documentation in Salesforce in an accurate and timely fashion
    • Participate in team and company meetings on a weekly basis

You have...

    • 1-3 years of experience in a Customer Service or Technical Support position
    • High speed internet connection at home to facilitate a remote working environment
    • Willingness to go above and beyond to solve issues
    • Commitment to excellent customer service
    • Strong interpersonal relations and communication skills (both written & verbal)
    • High attention to detail and organization
    • Strong computer skills, experience using GSuite, Excel, Word, and Internet based systems (Salesforce experience preferred)
    • Ability to work some holidays (paid 1.5x)

You'll get...

    • 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
    • Health Savings Account with contributions from connectRN of up to $2,000 annually
    • Up to 3 weeks accrued PTO in your first year, 4 weeks of PTO in your 2nd and subsequent years
    • Ability to work from home + monthly $100 stipend for remote working expenses (i.e. internet)
    • 401k with matching

    • Compensation: $19/hr starting rate with opportunity to increase with strong performance

connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.