Senior Director of Operations

Waltham, MA /
Product & Operations – Clinician Experience /
Full Time
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions.  Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring nurses together, we empower healthcare workers to take control of their careers and their futures. connectRN was conceived by a nurse to empower clinicians at every experience level.  Headquartered in Waltham, Mass., connectRN serves the American healthcare sector.  To learn more about our platform, please visit https://www.connectrn.com/.

This is an outstanding opportunity for an Operations leader with expertise in bringing business strategy and operational excellence to a rapidly growing, mission-driven organization. Reporting to the Head of Clinician Experience, the Senior Director of Operations will oversee connectRN’s product operations functions, systems, and processes that enable the core business to operate seamlessly through high growth and market expansion. 

You will...

    • Design and implement processes, policies, internal infrastructures, and reporting systems that foster growth, efficiency, and scale within the core business 
    • Deliver measurable improvements in metrics related quality, service, and efficiency across the products and programs, including pay, billing, credentialing, compliance, rewards, and loyalty programs 
    • Lead and build high performing teams of operators that promote the continuous improvement of the services we deliver to clinicians and customers
    • Oversee the relationship with connectRN’s business process outsourcing partner
    • Lead the audit, management, migration and technical support of third party systems that best position the organization for scalable growth 
    • Collaborate closely with Product leadership to drive automation and help inform roadmap strategy and prioritization Design effective budget strategies and financial forecasting 
    • Advise the executive team on strategic opportunities that promote operational excellence efficient resource allocation

You have...

    • Experience building and transforming operations teams in high growth environments
    • Demonstrated success scaling processes and systems that support efficient product-led growth
    • A results-driven aptitude with experience creating reporting frameworks drive accountability and transparency across teams
    • The desire to work in a scrappy, fast-paced environment where change and ambiguity is the norm
    • A belief in our mission of creating a better world for nursing professionals in the US
connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.