Implementation Manager

Customer Success – Professional services - EMEA /
Full-time /
Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.
Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.

Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

What you will do:

    • As an Implementation Manager, you will oversee the technical implementation of Contentsquare solutions and products.
    • Operating in a dual capacity of project management and technical advisor, you'll leverage your analytical and technical expertise to effectively guide clients through their deployment process. Your days will be dynamic, addressing complex implementation challenges and ensuring clients achieve their goals.
    • As a member of the Professional Services organization, you'll cultivate strong relationships with internal partners to ensure successful customer implementations.
    • Your primary responsibility will be the successful implementation of Contentsquare products within the MENAT (Middle East, North Africa, Turkey) region, with potential contributions to projects in other regions as well.

    • On a typical day, you may:

    • Assume the role of a technical project manager to facilitate the onboarding of new clients and ensure the successful implementation of their Contentsquare products. Act as the primary point of contact for all technical implementation-related inquiries.
    • Interpret clients' objectives and translate them into tailored technical solutions, guiding them through the deployment process. Proactively manage the expectations of both customers and internal stakeholders during the onboarding and deployment phases.
    • Oversee the deployment of Contentsquare's various products, including Digital Analytics for both Web and Mobile, Product Analytics, and Digital Experience Monitoring. Utilize implementation procedures and devise innovative solutions tailored to each client's website or app architecture.
    • Collaborate closely with Contentsquare's Account Executives, Customer Success Managers, Adoption Managers, and Strategic Consultants to align with clients' objectives and drive success.
    • Engage with clients from diverse industries (e.g., e-commerce, fashion, hi-tech, travel, etc.) and manage various roles on the client side (e.g., product managers, developers, e-commerce executives, data analysts, etc.).
    • Ensure delivery excellence using dedicated internal tools and resources. Take ownership of escalation management within the client portfolio.
    • Provide support to our partners in the region as they oversee Contentsquare deployments for their end customers.

What you'll need to succeed:

    • Minimum of 6 years of experience in technical implementation, support, or technical project management, preferably within a SaaS company.
    • Excellent communication skills (both written and verbal) in English and Arabic.
    • Proficiency in web technologies such as JavaScript, CSS, and HTML. While not a developer role, the ability to write and read some code is necessary.
    • (Strong Plus) Experience with application development or SDK implementation knowledge (iOS/Android) and familiarity with mobile testing and troubleshooting tools.
    • Demonstrated experience in customer-facing roles, preferably within SaaS organizations or global companies.
    • Ability to collaborate across regions, demonstrating strong proactivity and autonomy in interactions with internal peers abroad.
    • Proficiency in analytical thinking and problem-solving.
    • Capacity to manage and prioritize multiple projects concurrently.
    • Ability to thrive in a global, dynamic, cross-functional, team-oriented environment.
    • Familiarity with Agile development processes and methodologies is advantageous.
    • Knowledge of the Analytics market and partnership landscape in the Middle East region is appreciated.
Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
▪️ Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
▪️ Work flexibility: hybrid and remote work policies
▪️ Generous paid time-off policy (every location is different)
▪️Immediate eligibility for birthing and non-birthing parental leave
▪️Wellbeing and Home Office allowances
▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success
▪️We offer many benefits in various countries -- ask your recruiter for more information

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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