UX/UI Design Consultant
Cairo
Customer Success – Professional services - EMEA /
Full-time /
Hybrid
Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.
Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.
Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
About the job:
We are looking for an analytical, enthusiastic, and problem-solving UX/UI Design Consultant to join our Professional Services and Customer Success team with at least 5 years of experience. In this client-facing role, you will transform data-driven insights into actionable design recommendations, ensuring clients receive measurable value from our tool.
Success in this position is demonstrated by strong communication skills (the ability to confidently present to both small and large audiences), consistently meeting department targets, taking full ownership of assigned missions from scoping to completion, maintaining excellent peer-to-peer collaboration, exhibiting great organizational and time management skills (submitting weekly timesheets and keeping project management tools up-to-date). You will play a crucial role in ensuring client retention and maximizing the value of our tool.
This is a full-time role that will be based in our Cairo office and will support customers across various EMEA regions including the UK, North-Central, and occasionally France, Southern Europe, MENAT, etc. Flexible (remote/working hours (Monday to Friday) will be required.
This individual reports to the UX/UI Design Manager and does not involve direct reports. Will collaborate with our Customer Success team daily, specifically Data Analysts, Strategic Consultants, Success Managers, and global designers working across the globe.
What you will do:
- You will be assigned to a variety of missions from our service catalogue, designed to help customers achieve their KPIs with dedicated, long and/or short-term support.
- UX Recommendations: Solve client challenges by delivering actionable visual and written UX recommendations, developed in collaboration with Data Analysts and based on data-driven insights.
- A/B Test Strategy: Develop A/B test variation ideas, with a clear rationale for the problem being addressed and the specific metric you aim to improve.
- Mockup Creation: Produce high-fidelity mockups in Figma to guide site redesigns, following industry design best practices.
- Inspirationnal Benchmarking: Curate a collection of best practices, industry trends, and competitor examples to inspire future page redesigns.
- Inspire the global design community by meeting weekly, and sharing design solutions & UX recommendations to inspire and elevate design standards.
- Actively participating in process improvement initiatives, contributing ideas to optimize workflows, enhance efficiency, and improve business operations for better client outcomes.
What you’ll need to succeed:
- To succeed in this role, you will need a degree or qualifications in web design, graphic design, or UX/UI design (or similar), and a minimum of 5 years of experience in UX/UI design or related fields. Optional certifications in areas like Figma, UX strategy, or web accessibility would be a valuable bonus.
- Proficiency in Figma, rapid prototyping and high-fidelity designs.
- Strong foundation in UX design theory, especially in web design usability.
- Knowledge of Web Content Accessibility Guidelines (WCAG) standards and best practices (bonus).
- A foundational understanding of Atomic Design Methodology and design systems is a bonus.
- Advanced proficiency in the Google Suite (especially Google Slides).
What makes you stand out:
- Fluency in English (additional languages such as German and French are a bonus).
- Enthusiastic team player with a strong team spirit and excellent peer-to-peer collaboration skills.
- Highly organized and autonomous, capable of leading projects from initial scoping through to successful completion.
- Regularly stays up-to-date with the latest design trends and industry knowledge, enabling the ability to provide creative, out-of-the-box benchmark recommendations.
- Analytical mindset with experience working with marketing data and analytics to inform design decisions and strategies.
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
▪️ Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
▪️ Work flexibility: hybrid and remote work policies
▪️ Generous paid time-off policy (every location is different)
▪️Immediate eligibility for birthing and non-birthing parental leave
▪️Wellbeing and Home Office allowances
▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success
▪️We offer many benefits in various countries -- ask your recruiter for more information
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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