UX/UI Design Consultant
Cairo
Customer Success – Professional services - EMEA /
Full-time /
Hybrid
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
About the job
We are looking for an analytical, enthusiastic, and problem-solving UX/UI Design Consultant to join our Professional Services and Customer Success team with at least 2 years of experience. In this client-facing role, you will transform data-driven insights into actionable design recommendations, ensuring clients receive measurable value from our tool.
Success in this position is demonstrated by strong communication skills (the ability to confidently present to both small and large audiences), consistently meeting department targets, taking full ownership of assigned missions from scoping to completion, maintaining excellent peer-to-peer collaboration, exhibiting great organizational and time management skills (submitting weekly timesheets and keeping project management tools up-to-date). You will play a crucial role in ensuring client retention and maximizing the value of our tool.
This is a full-time role that will be based in our Cairo office and will support customers across various EMEA regions including the UK, North-Central, and occasionally France, Southern Europe, MENAT, etc. Flexible (remote/working hours (Monday to Friday) will be required.
This individual reports to the UX/UI Design Manager and does not involve direct reports. Will collaborate with our Customer Success team daily, specifically Data Analysts, Strategic Consultants, Success Managers, and global designers working across the globe.
What you'll do
- You will be assigned to a variety of missions from our service catalogue, designed to help customers achieve their KPIs with dedicated, long and/or short-term support
- UX Recommendations: Solve client challenges by delivering actionable visual and written UX recommendations, developed in collaboration with Data Analysts and based on data-driven insights
- A/B Test Strategy: Develop A/B test variation ideas, with a clear rationale for the problem being addressed and the specific metric you aim to improve
- Mockup Creation: Produce high-fidelity mockups in Figma to guide site redesigns, following industry design best practices
- Inspirationnal Benchmarking: Curate a collection of best practices, industry trends, and competitor examples to inspire future page redesigns
- Inspire the global design community by meeting weekly, and sharing design solutions & UX recommendations to inspire and elevate design standards
- Actively participating in process improvement initiatives, contributing ideas to optimize workflows, enhance efficiency, and improve business operations for better client outcomes
What you’ll need to succeed
- To succeed in this role, you will need a degree or qualifications in web design, graphic design, or UX/UI design (or similar), and a minimum of 2 years of experience in UX/UI design or related fields. Optional certifications in areas like Figma, UX strategy, or web accessibility would be a valuable bonus
- Proficiency in Figma, rapid prototyping and high-fidelity designs
- Strong foundation in UX design theory, especially in web design usability
- Knowledge of Web Content Accessibility Guidelines (WCAG) standards and best practices (bonus)
- A foundational understanding of Atomic Design Methodology and design systems is a bonus
- Advanced proficiency in the Google Suite (especially Google Slides)
Nice-to-have
- Fluency in English (additional languages such as German and French are a bonus)
- Enthusiastic team player with a strong team spirit and excellent peer-to-peer collaboration skills
- Highly organized and autonomous, capable of leading projects from initial scoping through to successful completion
- Regularly stays up-to-date with the latest design trends and industry knowledge, enabling the ability to provide creative, out-of-the-box benchmark recommendations
- Analytical mindset with experience working with marketing data and analytics to inform design decisions and strategies
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
