Cash Collection Specialist
Cairo
Finance – OtoC /
Full-time /
Hybrid
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
About the Role
We are seeking a motivated and detail-oriented Cash Collection Specialist to join our OTC
team based in Egypt. The role involves managing customer accounts, ensuring timely
collection of outstanding payments, resolving disputes, and supporting overall credit and cash
flow processes.
This is an excellent opportunity for professionals with 2–5 years of experience in accounts
receivable, collections, or credit control who want to develop within a multinational
environment.
Key Responsibilities:
- Manage collections for assigned customer accounts across multiple regions.
- Ensure timely follow-up on overdue invoices through phone calls, emails, and written
communication (in both English and French).
- Maintain strong relationships with clients to facilitate payment and resolve disputes.
- Collaborate with internal teams (Sales, Customer Service, Finance) to reconcile
accounts and resolve billing issues.
- Monitor customer credit exposure and escalate risks when necessary.
- Achieve monthly collection targets and contribute to reducing Days Sales Outstanding
(DSO).
- Maintain accurate and up-to-date records of all collection activities.
- Prepare regular reports on collection performance and customer account status.
Qualifications & Requirements:
- 2–5 years of proven experience in cash collection, accounts receivable, or credit
control.
- Fluency in English and French (both written and spoken).
- Strong communication and negotiation skills with a customer-oriented mindset.
- Proficiency in MS Office (Excel in particular); experience with ERP systems is a plus.
- Ability to manage priorities, work under pressure, and meet deadlines.
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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