Professional Services Engagement Manager
United States
Customer Success – Professional Services /
Full-time /
Remote
Contrast recognized for its innovation in Runtime Security
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About the Position
Contrast Professional Services is on a mission to secure modern software applications. We work closely with security and development teams worldwide, applying our expertise to the Contrast Application Security Platform to secure the complete software development life cycle.
Our team is searching for an Engagement Manager who is a catalyst for action and helps our Customers achieve roaring success with the Contrast platform. This role requires equal parts technical strength, precision execution, and the ability to forge the relationships needed to drive projects to success. The ideal candidate is an irresistible force who believes forward progress is always better than standing still and has a demonstrable history of making results happen.
You’ll play a critical role during significant company and team growth. As an Engagement Manager, you’ll be responsible for a portfolio of customer accounts and have a clear understanding of what deployment success means, tactically in the short term and strategically in the long term.
During your first month, you’ll dive into the Contrast platform and learn an exciting technology that improves how software development teams secure their code. By the second month, you’ll be customer-facing, engaging with a diverse range of customers from Fortune 100 to technology leaders and ISVs, and learning about the common customer initiatives that resulted in their investment in the Contrast platform.
You’ll hit full stride by the fourth month, combining your technical expertise and superior communication skills to guide multiple concurrent implementation projects to success, solving complex organizational and technical challenges along the way.
To be successful in this role, you’ll need to demonstrate all the hallmarks of a great project manager, including leadership, communication, and team-building skills. You’ll also need to master the consultative relationship, setting expectations, providing guidance, and staying ahead of industry trends so that your advice is on point. Finally, you’ll need to excel at building or improving existing processes, as driving consistency, efficiency, and excellence in our organization will be one of your mandates.
Responsibilities
- Full ownership of multiple service engagements from A to Z
- Prepare all facets of project kick-off, status updates, quarterly reviews, and project wrap-up meetings
- Proactively and transparently resolve issues and project roadblocks, directing the collaborative effort of all project participants
- Coach team members to create urgency and have a bias for action
- Learn the Customer’s business objectives, culture, and people; synthesize and make strategic recommendations to achieve expected business outcomes
- Serve as a trusted advisor providing actionable insights on achieving application security program goals
- Partner closely with Sales and Customer Success to educate customers on Contrast platform capabilities and identify opportunities for account growth
- Build and improve internal processes for consistency, efficiency, and predictable, high-value outcomes
Qualifications
- At least five years experience working in a customer-facing, high-volume role, preferably for a professional services or consulting organization
- At least three years in a cutting-edge technology company, preferably security-related
- History of successful projects that required strategic thinking, project planning, time management, problem-solving, task delegation, and prioritization
- Leadership roles in projects that required collaboration between multiple teams, both internal and client-facing
- Strong communication and presentation skills, ability to present complex, technical concepts and data in a structured and well-ordered way
- Highly organized with meticulous attention to detail
- Bachelor’s degree or higher: preference for computer science and mathematics degrees
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
What We Offer
Salary and Other Compensation
This position's standard base pay range is $110,000 - $145,000 annually. This position is also eligible for a VCP and equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.
Benefits
Contrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.
Disclaimer
The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
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We are changing the world of software security. Do it with us.
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.
Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.
