Fine Art Customer Care Coordinator - French & English
Paris / Le Bourget, Île-de-France
Operations – Operations France /
Permanent Full-Time /
Hybrid
🎨 Who Are We?
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.
Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.
We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
🎩 Your Role:
We are looking for a high-energy, results-driven, team-oriented Customer Care Specialist to join our rapidly-growing team Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments.
Depending on your progression and career wishes, this job can evolve to a role managing the shipment end to end -- from customer interation, quoting, booking the shipment until final delivery, overseeing the whole project from start to finish for the clients in your portfolio.
✏️ What you'll do:
- Manage incoming customers requests, including quotes & use of our pricing algorithm.
- Follow the customers shipments and proactively update them on latest evolutions.
- Develop your own customers relationships and guarantee Convelio's reactivity and level of service.
- Communicate with the logistic team to fix together thousands of different issues every day.
- Suggest improvements in operational processes within the Operations team.
- Contribute to improvements hand in hand with the tech team on our current and future (very!) sexy platforms and products.
🧑🎨 Your profile:
- You have a first experience in Customer Service in a logistics environment, ideally on shipments coordination
- You are positive, curious, self-motivated and hands-on
- You are an excellent learner and have the desire to adapt to new concepts and technologies
- You are comfortable working with numbers (you’ll need to handle quotes for our customers!)
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
- You are fluent in French and English, you have excellent written and verbal communication skills.
🌍 What we offer:
- An opportunity to be part of a fast-growing and innovative company that is transforming the art logistics industry.
- Work from our new office in Le Bourget in the same building as our warehouse, to be close to our operations.
- Flexible remote policy (up to 3 days per week) to accommodate a healthy work-life balance.
- A challenging and fulfilling role with a high level of autonomy and responsibility in managing operations for art shipments.
- Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
- A supportive and dynamic work environment, where your ideas and initiatives are valued.
- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.
⚙️ The hiring process:
- First phone call with a Talent Acquisition team member
- Video interview with a Team Lead
- Case study and debrief with our Head of Operations
- Final team fit interview.
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Learn more...
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Equal Employment Opportunity employer
Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.
