Operations Associate
New York
Operations (local) /
Full-Time /
Hybrid
🎨 Who Are We?
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.
We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.
We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity
Look at our Career Page for more information about working with us! 💙
🎩 Your Role:
As an Associate at Convelio in the Operations department, you will play a pivotal role in shaping the future of art logistics. With your unique skill set and passion for innovation, you will contribute to our mission of revolutionizing the industry.
✏️ What you'll do:
- Provide quality Customer Service and manage client relationships with a range of clients, including auction houses, galleries and interior designers.
- Take initiatives to develop & enhance processes to offer a seamless experience to our clients.
- Coordinate all operations from the collection of an artwork through various customs procedures to final delivery, ensuring that everything goes as planned and that KPIs / SLAs are constantly met.
- Pricing shipments quotes for our clients using our pricing algorithm as well as information provided by our transporters.
- Solve complex operational topics an manage incidents all the way to resolution, maintaining client communication.
- Be a business partner with the product & engineering teams providing regular and constructive input on tools, processes, pricing, or any topic that can increase the quality and efficiency of our operations.
🧑🎨 Your profile:
- Experience in the art or design industry.
- Customer service experience.
- Familiarity with Salesforce.
- Being comfortable picking up the phone and meeting clients face to face to ease communication.
- Ideally, having a first experience dealing with customs and international shipping.
- Adaptability, to flourish in a constantly changing start-up environment.
🌍 What we offer:
- A great onboarding program to make sure you have everything you need to grow in your role
- Remote flexibility: 3 days remote per week and up to 6 weeks of full remote per year
- 17 days of Paid Time Off
- 11 Paid Bank holiday
- Health insurance : up to 100% employer-paid medical in designated plans (including Dental insurance and Vision insurance)
- 401(k) plan
- Flexible spending account
- Health savings account
- Employee assistance program
⚙️ The hiring process:
- First chat and interview with our recruiter, Louis.
- Interview with our Operations Manager, Katie.
- Interview and Case Study with a member of the Operations Team & Julien, General Manager US.
- Interview with COO and Cofounder, Clément.
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Learn more...
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Company values
Discover our company values
Sustainability program
Convelio is set on bringing art logistics into the future - and this is impossible to do without thinking about climate change. Launched in June 2021, our sustainability program and commitment to the UN Sustainable Development Goal 13 - to take urgent action to combat climate change and its impact is organized to promote positive environmental practices, and align our company with government targets formed on the basis of the Paris Agreement. Explore more on Climate Care.
Fundraising announcement
Learn more about Convelio’s plans following our fundraising announcement from our founders in 2022.
Equal Employment Opportunity employer
Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.
