Senior Manager, Capacity Planning

Seattle, Washington /
Operations /
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.

The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.

About the team:
Forecasting and Capacity Planning sits within Convoy’s Operations org. Our mission is to meet both service-level and cost targets by forecasting long-term headcount needs, while also building the tools and processes to manage capacity in real time. We are a small team with a big impact. 

About you:
You are a strong programmatic leader eager to have a big impact at Convoy. You’ll build a capacity planning team from the ground up, partnering with Finance, Operations, Product, and Data Science to drive improvements in customer experience and efficiency across our teams. You are a leader in your field, with expertise in capacity planning, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is a role for you.

You will:

    • Build and lead the capacity planning team from the ground up. 
    • Define and execute a strategy to help Convoy’s operations team scale through long-term planning and real-time labor management solutions. 
    • Partner with Finance, Product, Data Science, and Operations to build better forecasting models, optimize scheduling, and enable Operations teams to shift resources nimbly. 
    • You will define the metrics that will drive success and will be required to design and measure effective experiments.
    • Bring curiosity, positivity, and a passion for excellence.

We're looking for someone who has:

    • Bachelor’s degree required, preferably in Industrial Engineering, Finance, or other quantitative field.  
    • Experience building and scaling teams from the ground up
    • Experience in forecasting, staffing, and scheduling
    • Ability to break down complex business problems into concrete analytical solutions
    • Strong analytical skills – ability to create and analyze business information, define key business metrics, and build tools from scratch; proficiency in SQL and Excel is a requirement
    • Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams.
    • Experience in operations and/or startup environment preferred.
Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 
* On demand primary care through 98.6
* Generous paid time off
* Paid parental leave program 
* Fertility benefit solutions via Progyny
* Child-care and adult/elder-care options through Bright Horizons
* Opportunity to join and contribute to one of our Employee Resource Groups
* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!