Senior Program Manager, Process Design & Improvement

Seattle, Washington /
Operations /
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.

The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.

About you:
You are an experienced program owner who loves optimizing processes by constantly designing, experimenting, and iterating.  You are a thought leader who naturally oscillates between strategic thinking and diving deep. In partnership with Operations, Product, Data Science and Quality Assurance, you will drive company-wide efficiency and service improvements. You are a leader in your field, with expertise in a variety of continuous improvement methods, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

You will:

    • Innovate on behalf of our operations associates to ensure that the programs you are driving maximize their mindshare by empowering the operations team with the tools, time, and focus to constantly exceed our customers’ expectations.
    • Lead cross-functional teams to identify the biggest opportunities to reduce costs, root cause problems, identify data and forecasting needs, and implement product or process changes to fix them. Constantly drive a culture of continuous improvement and operational excellence. 
    • Develop scalable solutions and key performance indicators to monitor operations performance.  Perform complex data analysis to identify opportunities and inform priorities.  
    • Drive organizational, product, and process improvements across the entire operations team.  Own key operational metrics and create a multi-year roadmap that iteratively optimizes execution within Convoy’s shared work model.
    • Provide functional leadership in a variety of process improvement and development techniques, program management, operational excellence, statistical tools, and problem solving. This includes mentoring junior program managers, business analysts, and process engineers.

We're looking for someone who has:

    • Bachelor’s degree required, preferably in Industrial Engineering, Supply Chain, Transportation, Operations or other quantitative field.  Masters preferred.
    • 7+ years of experience in a process improvement role within logistics, distribution, or manufacturing.
    • Expertise in a variety of process design and improvement techniques, including Lean and Six Sigma.
    • Strong analytical skills – good at creating and analyzing business information, creating dashboards, tracking key business metrics; exceptional Excel skills; proficiency in SQL and some statistical tools strongly preferred
    • Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams.
    • Superior organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks
    • Preference for experience in a startup environment
Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative recruiter who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!