Head of Customer Success and Accounts

Seattle, Washington
Account Management
Full-time

Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of  thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward! 

Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.

About You:
You are eager to join a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. You will run the account management group at Convoy, which includes all account management, account management leads and account coordinators who support our commercial and enterprise accounts. You are a leader.  You have managed teams and you know how to motivate and grow those teams.  You hold your team to high standards and are passionate about people development.

You have the following skills and experience:

    • 8-10 years of B2B account management leadership experience in the tech industry (e.g. managing and building teams, demonstrated success in growing client revenue and customer satisfaction)
    • Demonstrated leadership skills in managing and influencing decision-makers and key stakeholders
    • Demonstrated excellence in building and developing high-performing account managers and teams
    • Outstanding communication and interpersonal skills; demonstrated ability to positively impact and influence; superior peer relationship skills

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you’re a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we’d love to hear from you!