Manager, Operations

Atlanta, Georgia /
Operations /
Full-time
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.

The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward!

About you:
You are a strong operational executor with people management experience who is eager to help Convoy scale and can demonstrate the ability to excel in an intense, dynamic work environment as an early member of a growing team. In partnership with the other Convoy operations teams an Operations Manager will help hire, onboard, and lead a team of Operations Specialists and Sr. Specialists. You’ll play an integral role in setting direction for your team and will bring the energy, grit, and work ethic necessary to get the job done!

Ideal candidates will be strong communicators and multi-taskers who are adaptable, resilient and eager to attack unfamiliar problems with curiosity and a bias for action. 

You will:

    • Support hiring, onboarding, and training of Operations Associates.
    • Motivate and grow a team to deliver against metrics required to serve Convoy customers.
    • Manage performance and personal development of Operations Leads and Associates.
    • Work cross-functionally to develop SOPs, train, and keep Operations Associates up to speed on process and product changes.
    • Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.).
    • Partner with HQ teams on the execution of strategic initiatives to address critical business issues or opportunities.
    • Work with our product and engineering team to make improvements that increase efficiency and help us serve customers.
    • Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service.

We're looking for someone who has:

    • Bachelor's degree
    • Minimum 3 years of experience working in a fast-paced customer support environment
    • Empathetic leader; Demonstrated ability to manage individuals and teams effectively
    • Exceptional written and verbal communication skills
    • Data driven with a knack for process improvement. 
    • Scrappy; willing to dive in and do what’s needed, regardless of whether it’s in the job description
    • Excellent problem-solving skills with ability to simultaneously manage multiple initiatives
    • Self motivated; Able to work independently and think creatively to deliver results

Nice to haves:

    • Technical skills in SQL, Excel, and/or data visualization
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!