Principal Research Lead

Seattle, Washington
Design
Full-time
Who we are:

Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry.

Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find the loads they want, keep their trucks full, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward!

Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.

What we're looking for:

As a Principal Research Lead for our team, you'll be working every single day to empower our customers by bringing their needs into our strategy. While working with partners, you'll help determine product roadmap through rigorous investigation, focusing on areas requiring in-depth discovery. You'll build our research practice, develop methodologies that help grow Convoy's culture, and mentor others across the org in order to ensure the highest research standards.
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry.
Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected truckers. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find the loads they want, keep their trucks full, and get paid quickly. Convoy is growing quickly and hiring in every area - join us as we literally move the world forward!

You will have ownership of:

    • Partnership with Design Leads, Product Managers, Engineering, and Data Science to uncover customer insights that help deliver exceptional product experiences
    • Work in partnership with product teams on the highest impact ares for both customers and the business
    • Development and evolution of methodologies used by the team
    • Facilitation of research sessions and mentorship of team members on best practices

You have the following skills and experience:

    • 10+ years of experience as a Product or UX Researcher
    • Deep knowledge of research methodologies with an ability to apply process and synthesize results in areas of high ambiguity
    • Strong interpersonal skills with an aptitude for telling engrossing stories
    • Experience with research operations execution and cross-team mentorship
    • Experience growing a team of researchers
    • Knowledge of design practice, and ability to build early-stage UX deliverables

Benefits of working at Convoy:

    • Health & Wellness:  Taking care of your health comes first. Convoy covers 100% of your medical, dental, and vision premiums, and 85% for your family. We also provide access to the gym and showers in our building.
    • In-Office Happiness:  Enjoy catered meals multiple times through the week, and fully stocked fridges and pantries to keep you running full.
    • Commuter Benefits: We transport the world; the least we can do is help get you to work. Every employee receives a fully paid Orca Card to get you around on the bus, light rail, or water taxi. We also provide locked bike storage if you prefer to pedal in.
    • Time Off:  Life outside of work matters! Convoy has a flexible vacation policy, so take the time off you need- we don’t track vacation or sick time. We also offer generous parental leave for those expecting new additions to their family.
    • Compensation:  We offer market competitive compensation, including stock options and a 401k plan to help save for retirement.
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

Candidates must be able to work at Convoy HQ in Seattle.