Senior Claims Specialist

Seattle, Washington /
Quality & Compliance /
Full-time
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.

The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.

About Quality and Compliance:
While Convoy’s industry-leading Quality & Compliance team invests in safety and quality of the motor carrier network, we’re also prepared to take care of claims when they happen. We work closely with teams across the organization and pride ourselves in deeply understanding and supporting Convoy’s fast-moving business. We hire people who fit the attributes and values that we hold in high regard such as creative problem solving, outcome orientation, customer service, humility, and great communication.

About You:
You thrive on solving problems and providing incredible service. Seeing tangible results from your hard work is important for you. You are a problem solver who is equally as comfortable talking to a truck driver, shipper, or insurance company as you are analyzing trends in a spreadsheet. You are good at process improvement and are a subject matter expert. You are a confident and skilled communicator. You understand why Convoy is the future of freight and are excited to take us to the next level!

You will:

    • Own end-to-end claims administration; including investigation, information gathering, documentation management, determining liability, and reserve management all the while providing a superior customer experience.
    • Communicate with trucking companies and shippers about claims performance.
    • Collaborate with Operations, Program Management, and Legal teams to establish or refine claims processes.
    • Provide support and guidance to internal operations and sales team members. 
    • Respond to real-time load issues as they arise.
    • Assist teammates with escalated issues; mentor and train new team members. 

You have the following skills and experience:

    • Bachelor's degree (or 4+ years in the military)
    • 3+ years of operations or client facing experience; preferably in transportation, claims, or insurance
    • Great written and cross-functional communication skills
    • Ability to self motivate, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.
    • Experience in Excel, SQL, or startup/tech is preferred 
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!