Q3/Q4: Senior Support Engineer (Santiago, Chile)

Engineering /
Full-Time /
Please note

We're not yet interviewing for this role, but we will open up a process in the next quarter or two. If you'd like to be the first to know when that happens, please apply and we'll keep you posted! More details about the job and the requirements will be provided at that time.

Who we are

We're a small team that believes providing access to better financial insights and tools improves people’s lives, so we’re taking money matters into our own hands.

Our product is a personal finance management app for iOS and Mac that people actually love using. Copilot takes advantage of machine learning to deliver powerful, hyper-personalized finance data insights to help users effortlessly understand and manage their spending, budgeting, and investing. We also use crowdsourced feedback to continuously improve the experience.

Apple recently named us as a finalist for the 2023 App Store Awards, and has named Copilot one of the best finance apps in the App Store. And we're only getting started!

Why should you work with us?

A product people love: Copilot users are extremely engaged with the app and are sharing it with their friends and family.

A team that cares: We’re a bunch of geeks who care about data quality and good coffee. We go the extra mile when it comes to making our users happy (and making an excellent pour-over).

Significant impact: We are currently a small, nineteen-person team with big ambitions. Our team has previous experience at companies like Google and Apple.

Multicultural team: We’re based in NYC 🇺🇸 and in Santiago, Chile 🇨🇱.

Great company culture: You’ll work with a highly collaborative team that’s always learning and ready to help each other out.

The Position

    • In this role, you will work alongside the Customer Success and Engineering teams to make our users’ experience flawless. You’ll define and create support tools to help us better understand trends, troubleshoot data problems, and assist our Customer Success team. You’ll also interact with users to help troubleshoot any engineering or data-related issues they might encounter, and you’ll be in constant communication with the rest of the Engineering team to learn how everything works, and to share what users are having problems with.
    • This is a hybrid position based in Santiago, Chile. You’ll be required to come into our office at least 2 times a week along with the rest of the team. We work from home the rest of the week, but the office is always available in case you want to make use of it more often.