Engagement Manager
Remote
Delivery – Business Enablement /
Full-time /
Remote
The Engagement Manager is responsible for allocating the appropriate technical resources to specific client engagements that do not fit into a scoped project model. This includes prompt support for clients calling with immediate response issues such as a system down. The ability to communicate clearly and concisely to both technical and non-technical audiences is a must, as is the capability to properly prioritize tasks and responsibilities in a fast-paced environment.
Responsibilities
- Serve as the primary point of contact for clients throughout the project lifecycle.
- Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met or exceeded.
- Understand client business objectives and align consulting services to meet these goals.
- Develop project plans, tracking progress to completion, and metrics as appropriate for the framework of the project.
- Proactively manage the project budget forecasts against actual, travel, and expenses.
- Provide consultation based on best practice techniques in traditional and modern frameworks.
- Provide role leadership, in the form of coaching/mentoring and standards enforcement for the project team.
- Act as a liaison to client stakeholders and internal consultants.
- Lead execution teams of 2-20 people depending on project size.
- Perform project essential tasks including facilitating internal and external kickoffs, managing the project plan, monitoring resource bookings for accuracy, facilitating status meetings and reporting including budget updates, and escalating risks and issues.
Required Skills
- 5-7 years of equivalent work experience, as an established project manager.
- Solid understanding of various methodologies & frameworks (PMBOK, Waterfall, Agile).
- Strong experience in budget tracking.
- Highly effective oral and written communication and organization skills. Must be able to communicate effectively with customers and team members at all levels of the organization.
- Ability to work independently or as a member of a team of professionals.
- Ability to balance one or multiple projects while remaining focused on the needs of the clients and project team members.
- Ability to be flexible on type of assignment (industry, framework, team size, scope, length of assignment, and location).
- Strong understanding of technology solutions and their application in business contexts.
- Bachelor’s degree in business management, Communication, Computer Science or related field.
- Previous experience working in a technical consulting environment.
- Experience managing multiple clients.
- Project Management Certification (PMP) or Scrum Master Certification or other relevant certification.
- Continuous pursuit of professional development through certifications, training, or attending industry conferences.
Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!
- You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- You’ll work with large, sophisticated, and progressive clients throughout North America
- We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
