Sr. IT Help Desk Support Technician

Los Angeles, CA
Technology – IT Support
Full Time
Core Digital Media, is seeking a Sr. IT Helpdesk Support Technician to join its Office Systems team. Core Digital Media is made up of and, leaders in online marketing and the lead generation space. The candidate will be a key player in supporting and enhancing windows based installations. We are looking for a pro-active, self-motivated and hands-on individual who likes to work in a fun and collaborative environment and exemplifies a “can-do” attitude towards learning new skills.
Job Description:
The ideal candidate will be a senior level desktop support technician that will support multiple departments, Windows platforms, and 100+ users.  Candidate must have excellent communication skills and strong troubleshooting abilities.


    • 5+ years of experience working in a corporate environment supporting Microsoft technologies.
    • 5+ years of experience & expertise installing & administering Microsoft Windows.
    • Strong knowledge of Windows Server 2008 R2 or higher operating systems including WSUS and MDT
    • Experience with Windows Imaging and Provisioning
    • Strong knowledge of Active Directory, Group Policy, TCP/IP, DNS & DHCP.
    • Experience administering Microsoft Exchange accounts.
    • Experience with Cisco Unified Communication VoIP telephony and Unified Messaging administration.
    • Security and compliance minded individual subscribing to least privilege and best practice methods required
    • Strong knowledge of both physical & virtual environments with VMWare.
    • Strong documentation skills for all systems and processes.
    • Experience with enterprise backup and recovery processes is a plus.
    • Experience using Enterprise Helpdesk Management suites
    • Experience with remote system administration and troubleshooting
    • Experience supporting various video and teleconferencing systems

Strongly Recommended

    • Knowledge of Ironmail Email spam configuration a plus
    • Knowledge of SQL/Server configuration and management is a plus
    • Mac OS experience a plus
    • Microsoft Dynamics Great Plains experience is a plus
    • Basic knowledge of Cisco network administration a plus
    • Knowledge of Cisco Prime Infrastructure for Wi-Fi administration a plus