Content Management Team Leader

Stadthagen, Germany
Services – Professional Services
Full-time
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

The team leader content management coordinates the activities of the European content management team. He/She works closely together with the team members, the customers, the suppliers and the global content management manager to provide success to our customers. He/She is involved in process developments for new customers and projects.

Responsibilities:

    • Lead a team of currently 8 Content Managers working on catalog content and forms in Coupa & mycatalogpool located in 2 locations: Stadthagen (DE) on sight & Basel (CH) remote
    • Management duties (team meetings goals setting and controlling, individual meetings, individual career development, etc.)
    • Support Content Management tasks
    • Work on complex projects / customer relationships
    • Customer and supplier interaction and support status meeting, project overview, escalation, initiate projects, etc.)
    • Reporting & Documentation
    • Travel: 5 - 10%

Requirements:

    • Leadership experience
    • Strong MS Office tool background (Excel, Word, Powerpoint)
    • Fluent in German and English (written and spoken)
    • Dedicated, team-oriented individual with excellent communication skills
    • Methodical – orderly or systematic in thought and behavior
    • Analytical - ability to collect, organize, analyze and process significant amounts of information with attention to detail and accuracy
    • Strong written and verbal communication skills as well as technical and analytical skills
    • Handling of stressful working tasks and customer escalations
    • Customer oriented
    • Advocate for data quality with sharp attention to detail

Preferred Qualifications:

    • Experience with Coupa, Ariba and/or SAP or any other procurement application
    • Any other European language
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.