Customer Adoption Manager - Supply Chain
United Kingdom
Services – Professional Services /
Mid Level /
Remote
Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.
The Impact of Customer Adoption Managers to Coupa:
Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world. This person will be an SME within Supply Chain.
In this role you will be:
- Working towards becoming a Subject Matter Expert (SME)
- Developing standard processes within your areas of expertise and be a champion for their adoption
- Forging strong partnerships with customers and colleagues
- Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems.
- Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
- Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
- Building and/or improve templates, training and presentations
- Handling customers where up to 25% of your time may include travel
What will you bring to Coupa:
- Proven experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler and/or Supply Chain Guru
- Experience with Software as a Service is a must.
- Good background in customer/client management
- Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
- Strong organisational skills and problem-solving abilities
- Analytical thinking
- Ability to work in a team environment and share standard methodologies regularly
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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
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