Customer Adoption Manager

Dublin, Ireland /
Services – Professional Services /
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team.  This is a key role as part of our wider Professional Services organisation.  The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world. 

On a daily basis you will....

    • Work towards becoming a Subject Matter Expert (SME) for Source to Contract (S2C) 
    • Develop S2C best practices within your areas of expertise and be a champion for their adoption.
    • Help customers focus on their goals and drive the engagement towards continuous improvement.
    • Manage multiple customer engagement initiatives and multiple customers.
    • Forge strong partnerships with customers and colleagues.
    • Manage the CAM engagement with a customer using strong project management practices while also developing solutions to business problems.
    • Take ownership of your customer’s continued success by ensuring proper adoption of the platform. 
    • Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal.
    • Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
    • Create and/or improve templates, training and presentations.
    • Share relevant prior experiences with customers and colleagues.
    • Provide assistance to colleagues where needed.
    • Work well in both individual and team settings both on and off client sites.
    • Manage customers where up to 25% of your time may include travel.

Our ideal candidate has.....

    • 5-7 years’ experience in either Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable. 
    • Bachelor Degree or equivalent.
    • Experience with Software as a Service is a must.
    • Experience with enterprise software such as Ariba, iValua, Coupa etc. is desirable
    • High energy team player with a bias for action. A ‘can do’ attitude to work that needs to get done as part of a high-growth / fast paced company, and all the dynamics involved.
    • Proven experience with systems delivery, with emphasis on packaged software product implementation.
    • Strong consulting experience - Candidates should have extremely strong stakeholder management skills and be able to work with customers to execute a plan that works towards a continuous improvement.
    • Strong curiosity of understanding how things work. Don’t be satisfied with just knowing the answer, have the desire to understand the underlying fundamentals.
    • Strong written and verbal communication skills.
    • Experience configuring and delivering software demonstrations are required.
    • Must have shown significant career growth as part of prior experience.
    • This is a remote position
    • Candidates should be fluent in English and a second European language (preferably French or German)

At Coupa, we have a strong and innovative team dedicated to improving the spend management
processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to
attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as
well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive
health benefits for employees and their families, a flexible work environment…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, disability, sexual orientation,
gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

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