Senior Lead Developer Support Engineer

Pune, India /
Services – Support /
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Impact as part of the Coupa team:

    • Exercise your knowledge of full-stack development to resolve customer issues by writing code, testing, and implementing fixes across various Coupa products and systems
    • Improve the ongoing customer experience with Coupa by creating new code to add serviceability and tracing which will aid in triage and resolution of support cases.
    • Collaborate to create new tools and install product features that eliminate issues and/or assist with the problem source identification of issues within the cloud stack architecture.
    • Share the new insights you learn each day with the team, all support colleagues, and document that information in our knowledge base for customers, partners, and suppliers, and, in time, act as a mentor to others
    • Influence development and cloud operations via special projects which you will drive customer critical experience issues to resolution
    • Gain an understanding of customer use cases in procurement, sourcing, expense, contract management, inventory management, supplier management, and business analytics along with the underlying application and technology platforms which support them with the vision to become a subject matter expert in one area

What you will do:

    • Write readable, testable, maintainable, and extensible code in Ruby on Rails for both back and front end components
    • Debug and troubleshoot existing code behavior 
    • Work with the Product and Design teams to build new features to solve support challenges and improve customer experience
    • Participate in code reviews to create robust and maintainable code
    • Work in an agile environment where quick iterations and good feedback are a way of life
    • Continually look for opportunities to improve our platform, process, and business
    • Communicate and coordinate with our support and professional services teams to solve customer issues

What you will bring:

    • Minimum of 5+ years of cloud software experience 
    • Minimum 13+ years of experience in object-oriented programming languages, such as (C/C++, Perl, Python, Ruby, JavaScript, C#, etc.)
    • Working understanding of the architecture of a modern cloud computing application 
    • Experience working with a wide variety of systems and integrating APIs from third-parties
    • Experience working collaboratively with a distributed team
    • MySQL and general database knowledge, including performance and optimization
    • BS/MS EE/CS or technical degree with relevant experience

Helpful skills and/or areas you will learn:

    • Procurement to payments, industry experience (P2P)
    • Accounting and financial processes
    • An active GitHub account
    • Experience with agile methodologies and participating in scrum
    • Solid knowledge of test-driven development and CI (TeamCity, Jenkins)
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.