Technical Support Engineer

Reno, Nevada, United States
Services – Support /
Associate-Full Time /
Remote
Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

The Impact of Technical Support Engineer to Coupa:
 
As a Technical Support Specialist, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What you will do:

    • Answer ‘how to’ technical and application configuration questions to our enterprise customers
    • Assist in troubleshooting 1st and 2nd level technical issues
    • Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
    • Be responsible for customer production environments
    • Build 'knowledge articles' in Coupa’s knowledge base for customers' use

What you will bring to Coupa:

    • Excellent written and verbal communication skills
    • Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
    • Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
    • Ability to articulate solutions to complex technical problems clearly and simply
    • Experience working directly with external customers in a support environment, preferably in an enterprise software setting
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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

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