Technical Support Engineer (Bogota based)
Bogota, Colombia /
Services – Support /
Associate-Full Time
/ On-site
Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.
Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.
We are seeking experienced Technical Support Engineers to join our growing team in Bogota, Columbia. You will work to support enterprise customers of Coupa’s cloud-based platform and be part of a global team. This is an excellent opportunity to join a high growth, global software company where we will help you to develop your career.
Responsibilities:
- Assisting in troubleshooting 2nd-level technical issues.
- Answering 'how to' technical and application configuration questions.
- Manage customer expectations and experience in a way that results in high customer satisfaction.
- Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required, to ensure strong customer satisfaction.
- Assist with the creation of knowledge articles in Coupa's knowledge base.
- Business event monitoring of customer production environments.
Requirements:
- Committed to providing quality customer care.
- Excellent written and verbal communication skills.
- Fluent in Spanish, English (B2 required), and Portuguese (preferred).
- The ability to articulate solutions to complex technical problems in a clear and simple way.
- Technical experience (academic or commercial) in Unix/Linux, XML/XSL/XSLT, XML, SQL/MySQL, phpMyAdmin, REST API, Shell/Bash, Ruby (on Rails), Python, or other scripting languages.
- A technical evaluation could be performed during the hiring process
- Quick learner, self-motivated, and able to work in a fast-paced, startup environment.
- Bachelor or technical degree in Computer Science, or equivalent job experience.
At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
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