Partner Services Director
London / Amsterdam / Remote - Germany
Partner Services – Partner Growth /
Regular - Full Time /
Hybrid
The Company
Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
About the Role
As Partner Services Director you will lead the Partner Services function within the EMEA region for one of our key verticals. You and your team will be responsible for integrating, retaining and growing partners' accounts. You will have overall responsibility for achieving the KPIs associated with account expansion, onboarding and integration and optimisation. In order to achieve these goals you will also be required to work closely with the Partnerships and Technology teams to effectively serve our partners.
What will your day look like? You will...
- Developing key relationships and managing partners as the senior regional point of contact
- Lead, coach and manage teams of Account Managers and other Partner Services team members
- Successful integration of new partners with XCover and other products in the region
- Enabling scalable growth via effective account management, working closely with the travel sales team
- Developing partner growth plans by identifying opportunities for new products and the development of proposals
- Designing, implementing and coordinating initiatives to suit partner needs
- Introduction of our Brightwrite product on partner accounts to assist partners to optimise for revenue
- Work with the Brightwrite product team to deliver a continuous program of improvements to the partner’s optimisation objectives.
- Monitor solution data, analyse and forecast where possible
- Adding value to our partners through regular reporting and insights on the performance of products and accounts
- Extensive internal and external stakeholder management from executive level to technical level
To help us level up, you'll ideally have:
- 10+ years of industry experience, with a focus in strategic partnerships, business or corporate development
- Proven track-record for meeting and exceeding revenue targets and performance driven KPIs
- Strategy development and execution, with a proven capability and passion to lead cross functional teams in the design, pursuit and successful execution of key strategic goals
- Demonstrated passion and agility leading within high-growth technology companies/startups
- Previous exposure to startup or tech focussed business models
- Strong network and successful track record with excellent deal negotiation and commercial structuring skills
- Ability to think laterally and explore creative solutions in both deal negotiation and customer solution design
- Ability to work collaboratively as a member of cross-functional teams (Incl. engineering, product and finance) to deliver high quality outcomes to timelines
- Appetite and enthusiasm for working as part of a small collegial team that is not afraid of getting their hands dirty and supporting each other
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
