Content Specialist - Product Education (Portugal)
Home Office - Portugal
UK - CIQ – Product - Product Education /
Contract /
Hybrid
Content Specialist - Product Education:
We are looking for a Content Specialist to join our Product Education team! Content Specialists interact with Product Support, Customer Success, Product, and Product Marketing teams at CreatorIQ to centralizing technical information that educates internal teams and customers alike. The role is also tasked with keeping our documentation up to date and relevant as our products and industry best practices continue to evolve.
Key Responsibilities:
- Collaborate with Product Management, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers
- Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels
- Assist in strategic organization of external and internal knowledge to ensure searchability and adoption
- Audit currently existing documentation on a regular basis
- Help track down knowledge silos and update our product documentation accordingly
- Collect documentation feedback and requests from customer-facing teams
- Manage a backlog of knowledge management projects in Monday.com
- Partner with Product Education and Support Management to prioritize most impactful documentation efforts
- Identify opportunities for improving and scaling internal knowledge management operations
Qualifications:
- Bachelor’s degree in Communications, Marketing, Digital Media, or a related field is preferred.
- Minimum of 1 year of experience working in the software industry.
- Exceptional written, verbal, and visual communication skills.
- Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.
- Experience with ZenDesk Guide and HTML.
- Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).
- Strong understanding of how to translate complex technical knowledge into layman’s terms across both verbal and written formats.
- Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.
- Familiarity with the digital content creation and influencer industry is a plus.
