Implementation Manager
New York
USA - CIQ – Sales - Implementation /
Full-Time /
Hybrid
We are looking for an Implementation Manager who will be responsible for taking brand new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.
What you’ll do:
- Manage initial rollouts for new CreatorIQ Clients as well as expansion modules / features with new teams or for new processes at existing Client
- Own implementation success from assignment to CSM handoff - leveraging strong project management skills and deep product knowledge.Identify implementation challenges and develop practical recommendations / trade-offs to maximize customer value
- Provide social insights and recommendations to support Client’s business practices
- Design and configure the CreatorIQ solution to meet all requirements and that Client expectations are fulfilled regarding platform use cases and functionality
- Responsible for identification and inventory of Client process pain points and gaps in best practices
- Assist any internal teams to support business growth, platform enhancements, and process improvements
- Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
- Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work
Who you are and what you’ll need for this position:
- 2+ years of experience in enterprise software, digital, or social account management or implementation
- Demonstrate experience and a passion for the social media technology universe
- Enthusiastic, professional, with a focus on customer success
- Excellent listening skills to fully understand the Client requirements and pain points
- Passion for solving Client challenges and commitment to Client delight
- Excellent verbal and written communication skills, including presentation skills
- Ability to communicate effectively with technical and non-technical folks
- Ability to solve problems with keen instincts and organizational experience
- Process driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer
- Capable of breaking complex ideas into digestible information in order to train clients. Depending on the project, this may include training users in other countries.
- Ability to travel up to 25% on an annual basis Able to adapt and operate effectively in ambiguous or rapidly changing environments
- Ability to work both independently and as part of a team
- Capable to work effectively under tight deadlines and juggle several assignments simultaneously
- Approach work with creativity, self-confidence, and flexibility
- High EQ and a “no job too small” startup mentality
$75,000 - $85,000 a year
