Account Executive

San Francisco, CA
Sales
Full time
We are looking for an Account Executive to join our Sales team and focus on our Mid Market customers. This segment represents a huge opportunity for Crew and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Crew most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. This Mid Market Account Executive will be an early member of the team and have the ability to build and influence sales processes going forward.

If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!

Responsibilities:

    • Educate customers on the value of Crew in a thoughtful way
    • Provide recommendations based on a customer’s business needs and usage patterns
    • Manage multiple customers simultaneously at various stages of the Crew buying cycle
    • Handle inbound customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries
    • Drive revenue through proactive outreach to existing customers
    • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Requirements:

    • 5+ years relevant work experience in an account management or sales role, preferably in SaaS
    • You are competitive and driven to achieve goals
    • You are articulate and poised with a clear and concise spoken and written communication style
    • You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
    • You have a consistent track record of identifying customer needs and successfully implementing solutions
    • You are flexible, adaptive, and resilient
    • Bachelor's degree required
About Crew

Founded in 2015 by Danny Leffel and Broc Miramontes, Crew is a communications app that keeps everyone on the same page about everything work-related. Crew gives companies and frontline employees a new way to communicate, stay engaged and be more successful. Unlike collaboration software that has evolved around the needs of office workers, Crew is the first communications app designed specifically for the millions of workers who don’t have ready access to effective communication technology on the job. From store clerks, restaurant managers, coaches, to pharmacists, nurses, and first responders, thousands of teams across every industry use Crew to help their businesses and organizations run more smoothly.

Crew has raised $24.9 million from Greylock Partners, Sequoia Capital, Harrison Metal, and Aspect Ventures. The company is headquartered in San Francisco, California.

We are located by Embarcadero Bart Station on the 22nd floor of a bike-friendly building in San Francisco. We offer market rate salaries, generous equity as well as great benefits.