Senior Account Manager

Remote, U.S. /
Account Management – Account Management /
Full Time
/ Remote
Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! 

As Senior Account Manager, you will manage Value-Based Care (VBC) Payor Program accounts through in-depth knowledge and understanding of the provider and payer marketplace, systems, and workflows.  Our customer accounts include Commercial Insurance Payors, Accountable Care Organizations, and other non- Governmental organizations that have contracted with Interwell Health to receive Integrated Care Management Services for End-Stage Renal Disease (ESRD) and chronic kidney disease (CKD) patients.

What you will do:

    • Schedules, prepares and leads client meetings on a regular basis with internal and external executive level teams, program administrators and medical directors to review program clinical outcomes, financial trends and other key metrics
    • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
    • Independently resolves complex problems creatively and in a timely manner, using all investigative resources at hand to research and gather viable solutions. Presents issues and suggested resolutions effectively in writing and/or verbally to leadership
    • Prepares and delivers customer specific presentations outlining program activity, clinical outcomes and financial performance.
    • Works closely with internal and external data teams to organize data exchanges and troubleshoot issues if and when they occur.
    • Plays an integral role in the development of operational, systemic and reporting processes
    • Produces and maintains flow charts outlining internal and external processes, workflows and systems logic
    • Uses project management skills and experience to implement multifaceted programs for new and existing clients
    • Maintains positive customer relationships by working with internal partners to ensure contractual obligations are being met; ensures that defined contractual requirements and performance guarantees are adhered to by the organization and delivered to customers in a timely manner
    • Normally receives little instruction on day-to-day work and general instructions on new assignments; capable of meeting short-term deadlines
    • Works closely with Finance Department in connection with establishing and validating member and revenue projections and to assist in the management of client invoicing and payments
    • May aid junior level staff with more complex tasks that require a higher level of understanding of functions
    • Supports the IWH Leadership Team in new policies, procedures and workflows as it relates to Account Management
    • Acts as a subject matter expert for IWH client management processes and maintains solid understanding of CMS and health plan regulations pertaining to Managed Care and Accountable Care Organizations

What you need:

    • Bachelor's Degree required in Business Administration or Health Care Administration
    • 5 - 8 years' related experience in account management
    • Proficient with computers, Microsoft Office applications and Windows operating systems

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at