Business Manager- West Coast
San Francisco, CA / Seattle, WA
Internal Operations – Business Management /
Full-Time Employee /
Hybrid
From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
As a Business Manager supporting our West Coast Market (with offices in San Francisco, CA and Seattle, WA), you will partner directly with senior leadership and play a pivotal role in driving strategic initiatives, operational excellence, and leadership effectiveness. This role blends strategy, execution, operations, and change management, enabling Market Leaders, Office Managing Partners, Local Service Line Leaders (LSLLs), and the broader leadership team to focus on market growth and team success.
You will serve as a Chief of Staff or “COO-lite” to the West Coast Practice Leader—acting as a strategic extension and trusted proxy. Your success will be measured by the Practice Leader’s ability to say they cannot operate effectively without your partnership. You will be instrumental in translating vision into execution, ensuring alignment across priorities, and driving operational rigor throughout the market.
Responsibilities:
- Culture & Engagement: Champion our People First culture through intentional employee engagement programs and a deep understanding of employee satisfaction. Support the preservation of our unique culture by developing content for quarterly meetings, leadership sessions, in-person gatherings, and other key touchpoints.
- Strategic Planning & Execution: Partner with Market Leaders and LSLLs to shape and implement business strategies that drive growth, profitability, and market success. Ensure accountability and progress against strategic goals.
- Leadership Support: Establish strong relationships with senior leaders to support their onboarding and integration. Serve as a trusted advisor and operational partner to the leadership team.
- Communications: Collaborate with leadership to develop and deliver relevant content for market town halls, recurring leadership meetings, and written communications. Ensure consistent and effective cascading of corporate messaging to the market level.
- Financial Insights: Work closely with FP&A and Accounting teams to analyze and present key business metrics. Identify trends, escalate issues, and proactively recommend solutions. Prepare Quarterly Business Reviews for executive leadership.
- People Operations: Partner with Operations teams and West Coast office leadership to execute change management initiatives, enforce policies, and support core people processes including onboarding, performance management, training, and compensation. Identify and address people, process, and technology pain points with strategic solutions.
Experience Required:
- 5 to 7 years of experience in professional services and/or business operations
- Strong proficiency in Microsoft Word, Excel and PowerPoint
- Exceptional written and verbal communication skills with a professional presence
- Proven ability to work independently and proactively recommend and solve with solutions
- Collaborative team player with extremely strong organizational and project management skills
- Thrives in a dynamic, fast-paced environment with constantly shifting priorities
- Prior consulting experience is a plus
Key Attributes to Success:
- Open and honest communicator
- Strong relationship builder and trusted advisor
- Very detail-oriented and results-driven
- Energetic, enthusiastic, and personable
- High level of confidentiality and professional maturity
Education:
- A bachelor’s degree (or higher)
For applicants located in San Francisco, CA, or Seattle, WA, CrossCountry Consulting is required to include an estimate of the compensation range for this role. The following range takes into account a wide range of factors including but not limited to skills, experience, education, licenses, certifications, business needs, and internal equity. An estimate of the current range is $147,000-$184,000 per year + year-end bonus + additional benefits for candidates located in Seattle, and $160,000-$200,000 per year + year-end bonus + additional benefits for candidates located in San Francisco.
Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
