Customer Support Specialist
Remote
Affiliates & Ops /
Full-Time /
Remote
CrossFit is seeking a Customer Support Specialist. You will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members, prospective members, and customers via email. You will play an imperative role in supporting and advocating for our passionate and growing community.
This role entails a substantial hands-on contribution in designing, developing, and maintaining automation scripts and processes.
RESPONSIBILITIES:
● Respond to a wide variety of inbound support requests via email and chat
● Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests
● Ensure that news and updates are accurately and broadly communicated
● Produce and maintain process and instructional documentation
● Categorize inbound requests for reporting accuracy
KNOWLEDGE AND SKILL:
● Proficiency in navigating company communications and programs
● Excellent written and verbal communication skills
● A problem-solver by nature - you identify and present solutions
● Ability to work flexible hours and on-call rotation
● Thrive in a fast-paced, dynamic environment
● Experience working with technical teams to troubleshoot issues a plus
● Competency with Google Suite and Confluence, a plus
EDUCATION/EXPERIENCE:
● Bachelor’s degree in a related field
● 2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.
● 2+ years of experience working with customers on Salesforce or other support software platforms
● Proven ability to succeed on a remote team
● CF-L1 preferred and 3+ years as a member of the CrossFit Community, a plus
WHAT WE OFFER:
● Rich Medical, Dental, and Vision plans
● Unlimited Paid Time Off––empowering you to unplug whenever and however you need to
● Flexible spending account and 401(k) with employer matching at 5%
● CrossFit Gym Membership Reimbursement
● CrossFit Courses Benefit
● Partnership Perks
CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.
