Director
Remote (US)
Client Services /
Full-time /
Remote
(Please note all remote applicants must be US based.)
What we believe
In the past two years, more than a trillion dollars have been invested in software companies at record prices. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk?
We believe a better way is possible – a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle – and that’s what we do.
Our role
We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the change makers and help them buy, build and run better technology.
What we value
You could be a good fit for Crosslake if you see yourself reflected in our guiding values:
Service. We effect change by empowering others.
Curiosity. We believe great advice starts with deep understanding.
Credibility. Our expertise is earned and proven.
Commitment. It’s our privilege to serve clients in their critical moments.
Creativity. We are inspired by the constant pursuit of better
Responsibilities
- Manage client-facing project teams to deliver projects that meet their objectives on time and on budget
- Drive and participate in company-wide strategy and vision discussions
- Cultivate and build client relationships with top-tier accounts (site visits, QBRs, etc.)
- Drive specific product/practice areas and set roadmaps/plans
- Capable of scoping an engagement
- Interview practitioner candidates and help make engagement determinations
- Onboard and mentor new practitioners
- Accountable for internal budgeting, scheduling and resource utilization
- Approve SOWs, budgets and time sheets
- Contribute to evolving practice/product templates and artifacts
- Serve as project lead or second on engagements as needed
- Participate in sales calls/SOW writing as needed
Requirements
- Entrepreneurial DNA with clear ownership of execution and delivery client satisfaction
- Some element of professional services firm experience at manager level or more senior, ideally with tech and/or PE specific focus
- Excellent manager of people
- Strong strategic and analytical mindset with exceptional problem-solving skills
- Strong interpersonal and presentation skills
- Exceptional communicator and listener, particularly with clients and prospects.
- Willingness and natural tendency to ‘roll up one’s sleeves’ and assist wherever needed
- Team player who will work across the organization and company to continue improving the way we serve our clients
- Coach-able and embracing of best practices and feedback as a means of continuous improvement
- Demonstrated expertise in contemporary technology stacks, development methodologies, enterprise IT solutions, and security protocols with an awareness of disruptive technologies and how they might shape the future landscape / competitive environment
- The ability to demonstrate a balance of client understanding and technical competency to properly frame a compelling engagement
- Approach critical tasks with drive and energy, with an eye on the bottom line and emphasis on predictable completion
- Experience of Practice Leadership ( displayed ability to conceive, develop, and scale new capabilities and practices within Crosslake.)
