Director, Strategy & Operations

Operations /
Full-time /
What’s CrowdRiff? 

Good visuals are appealing to the eye, but great visuals tell stories that reignite your desire to discover, spark your creative imagination and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to empower destination marketers to showcase their unique destinations through powerful visual storytelling solutions.

✨ CrowdRiff is built around the idea of pushing the boundaries of exploration; and our dedication to finding experiences that feel more authentic and undiscovered make us who we are. We like to think of ourselves as modern-day explorers, who believe in taking action now and thrive in an open, challenging, and encouraging environment. 

Our team is a quirky and diverse crew that has one thing in common: our love for great visuals. Picture this. You will contribute to amplifying unique travel experiences like scuba diving in Tahiti 🌊, exploring Napa’s wine country🥂, bungee jumping in Queenstown 🤩and much more while having access to some of our amazing travel perks that allow you to immerse yourselves in local communities and culture.

At CrowdRiff, you have the freedom, autonomy, and resources to set the course of your own future along with an incredible crew. We understand that to feel empowered and to keep forging new paths professionally and personally, we need to pull out all the stops. That’s why we take a proactive approach and set not only professional but also personal goals for all CrowdRiffers. To make this possible, we offer opportunities related to training, tuition, conferences, workshops, or anything else that will help you achieve your goals under our ‘DevDollars’ program. 

Every day, we work across departments, time zones, and even oceans to reach our goals and delight our customers - all while being remote. If you are looking to make travel an incredible experience today, and for future generations, and are passionate about visuals & tech, you’re just our type. 💯

Your Role: Director, Strategy & Operations

Reporting directly to the COO, you will help drive the execution of our strategic objectives for the company, optimize business operations, provide valuable insights, analytics and research and lead a team that contributes to the sustainable growth and success of CrowdRiff. This role focuses on maximizing CrowdRiff’s productivity and performance through metrics, KPIs, and business intelligence.

What You'll Do:

    • Manage a dedicated team responsible for Revenue Operations and Business Intelligence activities. This includes optimizing revenue generation processes, leveraging data analytics for strategic insights, and driving data-driven decision-making throughout the organization.
    • Management of research, investigation and analysis of new partnerships, markets, and strategies providing guidance, advice and strategic planning to support future growth; providing insight into opportunities, gaps and risks.
    • Support for and project management of corporate investment and funding, including due diligence activities, business acquisitions and partnerships.
    • Providing recommendations to senior leadership on continuous improvement opportunities, focused on making time, information, and decision processes more effective.
    • Optimize key business operations, ensuring effective execution and follow-through on actions. Execute the end-to-end OKR planning and reporting process.
    • Preparation of materials and supporting documentation and assets to support executive level presentations, board support and other initiatives.
    • Support and execution of company wide business cycle planning processes.
    • Provide support to the executive team to deliver adhoc reporting and insights.

What You’ll Need:

    • Excellent people leadership skills, with at least 5 years of experience leading teams and/or projects
    • Ability to work collaboratively and drive results with senior leadership
    • Strategic and operational work experience
    • Ability to dive into difficult, complex and ambiguous problems and come up with solutions
    • Needs to have familiarity and be comfortable with our tech stack (BigQuery, Salesforce, Airtable, etc.) to be able to create reports and effectively navigate the data
    • Excellent written, verbal, and technical communication
    • Experience making data-driven decisions with superior analytical and data synthesis skills 
    • Ability to manage multiple tasks with competing timelines and deliverables
    • History of working cross-functionally to move projects forward
    • Evidence of success in leading key business initiatives. Demonstrated ability to take a project from ideation through to implementation.
    • Experience at a strategy consulting firm and/or working across multiple functions at a fast growing company
    • 8+ years of work experience. Ideally, 4+ years experience in high growth startup environments

Why CrowdRiff? 
At CrowdRiff, we don’t just believe in wow-ing our customers, but also our employees. That’s why, in addition to your competitive salary and medical/dental/vision plan, we offer perks like: 

Well-being & growth: 
🍼 Parental leave
🧑‍🎓 Extended learning and development opportunities through our DevDollars program 
💰Equity incentives

Flexibility at work: 
☀️Feel-good Fridays with every other Friday off in summer 
🤝 No-meeting Fridays year-round
💪 Work from home allowance + Flexible work hours
🎉 Regular team socials & team events

⛱ Up to 8 weeks of vacation 
💲 Up to $3000 towards your next trip 
🌍 Travel and work from a country of your choice for 90 days 
🧑‍✈️ Access to a personal travel concierge 

Want to hear more? Visit our website and learn more about our team. 

Upon request, CrowdRiff will provide job applicants with any accommodations they may require for the interview process, candidate assessments, and all other applicable steps within the recruitment and selection process. When requested, CrowdRiff will consult with the applicant to provide suitable accommodations. 

CrowdRiff is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws.  Selection decisions are solely based on job-related factors.