Junior Account Manager
Johnstown, OH
Client /
Full-time /
Hybrid
WHO WE ARE
Crow Works is a furniture manufacturer that creates meaning and a sense of place for the restaurant and hospitality industries. We’re a team that believes that great work starts by working together, and inspiring & challenging one another every day. We are on a mission to restore Middle American grit and ingenuity. This is what gets us up in the morning and it’s what keeps us pressing forward.
We reward humility, hustle, and teamwork with competitive compensation packages as well as personal and professional growth opportunities. We root for and celebrate each other because when one of us wins, we all win.
POSITION DETAILS
The Junior Account Manager is responsible for building and maintaining strong relationships with existing and future clients. Possesses high EQ, excellent organization, communication, and client support skills to ensure a world-class client experience. The Junior Account Manager is based out of our Johnstown Studio with flexibility for remote work options.
This person must share the Crow Works values of:
· Grit
· Gratitude
· Collaboration
· Curiosity
· Adaptability
RESPONSIBILITIES
- Assist National Account Manager with project management, floor plan take-offs, sales order processing, etc.
- Manage house accounts by providing a World Class Client Experience through project management, forecasting, customer service, order entry, upselling, and ultimately growing these accounts year over year.
- Communicate Crow Works' value proposition through proposals and presentations, etc.
- Lead the charge with New Client onboarding efforts in collaboration with the National Account Manager, which includes, but is not limited to, understanding business needs and objectives, proactively scheduling touch bases, and maintaining an in-depth knowledge of their goals/initiatives.
- Manage the administration of CRM system to ensure accuracy of sales tracking and reporting.
- Develop a deep understanding of technical product knowledge.
- Efficiently multi-task and collaborate with teams cross-functionally.
QUALIFICATIONS
- Bachelor’s degree or equivalent experience.
- 1-3 years experience in account management or inside sales.
- High EQ and demonstrated problem-solving ability
- Collaborative team player who builds relationships internally and externally.
- Experience with project management preferred.
- 1-3 years experience using CRM and ERP systems.
- Ability to travel occasionally to the Killbuck Campus, as well as client locations.
WHAT’S IN IT FOR YOU?
· Comprehensive benefits package
o Medical, Dental, Vision
o HSA + company match
o 401k + company match
o Paid Time Off
o Disability and Life insurance
· Flexible work environment
· Wellness Incentives
· Team events
