Customer Support Representative

San Francisco, CA
Operations
Full-time

Customer Support Representative
Crunchbase is the destination for learning about companies, discovering investments and industry trends, and finding news about hundreds of thousands of public and private companies globally.  From startups to Fortune 500s, Crunchbase provides a depth and breadth of knowledge that ensures its data is recognized as the primary source of business information by millions of users globally.

We are looking for a passionate Customer Support Representative to provide the best onboarding experience for our customers. Our customers are diverse and range from two-person startups to the Fortune 500, but they all rely on Crunchbase for business-critical information.

Support at Crunchbase
As a Crunchbase Customer Support Representative, you will:
•  Provide exceptional customer service to and resolve inquiries for Crunchbase customers via phone, email, and chat
•  Identify and prioritize customers’ needs to achieve satisfaction
•  Communicate customer concerns internally to product and engineering teams
•  Work collaboratively with Crunchbase Sales, Customer Success, and Content teams to empower client success and solve critical business challenges
•  Go the extra mile to engage customers

You:
•  Naturally possess a high level of empathy and play close attention to the needs of customers
•  Are a clear and confident communicator
•  Are highly organized and detail-oriented -- you can seamlessly handle multiple tasks with ease and accuracy
•  Are a self-starter
•  Handle conflict with ease
•  Are extremely coachable and constantly looking for opportunities to improve your craft
•  Have a high standard for excellence and feel a great sense of satisfaction when customers are successful

Qualifications:
•  1-2 years in a phone or email support position
•  Excellent communication skills
•  Strong technical understanding and capability
•  Experience with Zendesk a plus but not required
•  Must currently reside in the San Francisco Bay Area

What Crunchbase offers:
•  Competitive salary and equity
•  A team of creative, transparent entrepreneurs driven to accomplish our mission
•  Daily catered lunches
•  Fitness reimbursement (to work off the catered lunches)
•  Unlimited Paid Time Off (PTO) -- we don't track vacation days
•  Incredible medical, vision and dental benefits for employees and their families
•  10 weeks fully paid parental leave for all new parents
•  401(k) and Roth plans, and free annual financial adviser check-in
•  Free One Medical Group membership for employees and their families
•  Commuter benefits program
•  Free UberX rides anywhere in the Bay Area after late nights at the office
•  Prime location in the SoMa district of SF, near CalTrain, and Muni stops
•  Company and team offsites, retreats, events and happy hours