Sales Operations Manager

San Francisco, CA
Sales & CS
Full-time
About Crunchbase
Crunchbase is the leading destination where you can discover innovative companies, connect with the people behind them, and uncover new opportunities. Our mission is to democratize the way innovators connect to opportunities, and over 50 million professionals—including entrepreneurs, investors, market researchers, and salespeople—trust Crunchbase to inform their business decisions. Companies all over the world rely on Crunchbase to power their applications, making over one billion API calls on our platform each year.

We are seeking a highly strategic, driven, and analytical individual to join our Sales Operations team.

Sales Operations at Crunchbase
In this role, your primary function will be to help drive revenue and sales efficiency. You will partner with our go-to-market team members from Sales, Customer Success, Business Development, and Marketing in developing our GTM strategies, building sales processes that align with those strategies, and enable Crunchbase to achieve our revenue objectives. You will collaborate cross-functionally to determine business priorities and allocate resources to accelerate growth. You will help scale the end-to-end selling process to minimize friction and improve efficiency. The ideal candidate will have a proven track record in these areas and have experience implementing and managing sales tools and processes in a dynamic environment.

As Crunchbase’s Sales Operations Manager, you will:

    • Serve as the business architect and project manager for all Sales and GTM process design requests
    • Refine and implement business reporting for strategic analysis and internal business review
    • Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
    • Improve sales efficiency through simplifying processes and evaluating new tools
    • Manage documentation on sales processes, policies, sales training materials, and assist with on-boarding new sales talent
    • Work with sales management to develop sales incentive programs and compensation planning
    • Eliminate sales process bottlenecks and inconsistencies
    • Own the end-to-end process of tracking the sales funnel, operational metrics, and delivering regular insights to the business
    • Assist with Salesforce administration and project prioritization
    • Produce actionable sales reporting and BI tools for sales and leadership
    • Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
    • Refine customer segmentation, assist with territory management, and help build a plan to improve renewal/ up-sell processes
    • Support sales spiff programs by updating performance, reporting, and communications to participants

About you:

    • 5+ years of work experience in Sales Strategy and Operations in a high-growth SAAS company
    • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
    • Strong partner management skills, with the ability to create a trusting relationship with business partners
    • Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more. 
    • Highly proficient in Microsoft Excel, PowerPoint, and technically savvy for other data systems
    • Familiarity with LeanData, Outreach/Salesloft and Marketo are also a plus
    • Enjoys working in a dynamic environment that enables creative problem solving with multiple competing deadlines
    • Always focused on doing what’s right for the business. Have a willingness to take on the tough projects and challenges to support growth with a roll-up your sleeves attitude

What Crunchbase offers:

    • Competitive salary and equity
    • Generous Reimbursement policy for learning and development activities
    • Daily catered lunches and plenty of snacks
    • Fitness reimbursement (to work off the catered lunches)
    • Flexible Paid Time Off (PTO)
    • Volunteering Paid Time Off
    • Incredible medical, vision and dental benefits for employees and their families
    • Free One Medical Group membership for employees and their families
    • 401(k) and Roth plans, and free annual financial adviser check-in
    • Monthly commuting stipend
    • Free Lyft rides anywhere in the Bay Area after late nights at the office
    • Prime location in the Financial District of SF, near BART and Muni stops
    • A team of creative, transparent entrepreneurs driven to accomplish our mission
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.