Application Support Engineer

Singapore, Singapore
Engineering – Cross Products /
Full-time /
Hybrid

Responsibilities

    • Ensure maximum uptime for multiple production systems
    • Provide L1/L2 application production support to users for trading, data processing, and IT operations
    • Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team.
    • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
    • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
    • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
    • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
    • Help the team manager to refine and streamline day to day operations via automations 
    • Help the team manager to define work rosters, schedules and other managerial tasks.
    • Help the team manager to formulate and continuously improve the team’s way of working.
    • Work to comply with SLA and OLA
    • Hands-on for incident management, change management and response management and writing RCA reports.
    • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
    • Provide support in non-office hours during emergency situations.
    • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
    • Stay abreast of the latest technology and trends

Requirements

    • Impeccable sense of self-discipline, responsibility and integrity.
    • A strong interest in working in crypto technology and financial environments.
    • 2-5 years of experience in application support or application development. More experienced candidates will be offered the role of senior support engineer.
    • 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms.
    • Proficient in spoken and written English language.
    • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
    • Proficient in Database queries / SQLs
    • Knowledge in shell scripting and basic linux commands.
    • Good knowledge in formal and practical production support model
    • Experience with ITSM platforms like Jira, ServiceNow, etc.
    • Excellent problem solving skill with a keen eye for detail.
    • Excellent communication and interpersonal skills.
    • Excellent time management ability and self organised and motivated.
    • Familiar with agile methodologies 
    • Familiar with operations under Linux environment
    • Familiar with relational databases concepts

Preferred Technical Skills

    • Support experience in applications on Linux environment and cloud computing
    • Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plus
    • Knowledge of Redis and log queries is a plus Experience in automations / AI would be an advantage
    • Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud 
    • Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
    • Experience coding in Ruby, Python, Java and/or GoLang would be a plus
#LI-CY2
#LI-Hybrid
#LI-Associate

Life @ Crypto.com
 
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
 
 
Are you ready to kickstart your future with us? 
 
Benefits
 
Competitive salary 
Medical insurance package with extended coverage to dependents 
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
Work Perks: crypto.com visa card provided upon joining 
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
About Crypto.com:
 
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.