Client Onboarding Specialist (Night shift), Bulgaria
Sofia, Bulgaria
Operations – Service Delivery Management /
Full-time /
On-site
Job Responsibilities:
- Perform the due diligence on new customers, requesting the KYB/KYC information, documentation, review and verification of received documentation and making an analytical risk assessment;
- Perform Know Your Customer/Business reviews during customer onboarding, as well as subsequent monitoring based on internal policies;
- Investigate high risk clients and report as necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the customer files;
- Participate in composing KYC/KYB - related operational policies and procedures;
- Periodically evaluate existing customers according to established policies and procedures;
- Maintain continuous contact with customer in order to keep customer files updated;
- Process amendments on customer records in various applications;
- Provide support and knowledge sharing to cross functional teams in Operations;
- Assess ongoing work streams and provide feedback for operational improvements;
- Achieve individual and team goals, based on quantitative and qualitative standards;
- Have a thorough understanding of client’s business and related parties in order to monitor client’s activities;
- Specific projects which may rise from time to time.
Job Requirements:
- Relevant Bachelor's degree is mandatory;
- Experience in client onboarding;
- Experience in the field of fintech is a plus;
- Ability to work late/night shifts;
- The Analyst should preferably have basic knowledge of the applicable legislation in the field of financial technologies/services;
- The Analyst must have a reasonable understanding of the Company’s business;
- The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company;
- Strong written and verbal communication skills;
- Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
- Integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position;
- Microsoft Windows knowledge and data management is considered a plus;
- English language; excellent computer literacy;
- Additional language is a plus.
#LI-Onsite
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
