Trainer, Bulgaria

Sofia, Bulgaria
Operations – Service Delivery Management /
Full-time /

Job Responsibilities:

    • Collaborate with management to identify company training needs;
    • Schedule appropriate training sessions;
    • Oversee and direct seminars, workshops, individual training sessions, and lectures;
    • Develop and maintain a training program for both new joiners and current team mates;
    • Develop and coordinate all digital educational materials (e.g. videos and manuals);
    • Organize classroom-style seminars and on the job sessions as needed;
    • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, receiving feedback and conflict management);
    • Identify individual and team skills gaps;
    • Schedule regular training sessions for team mates on new products and knowledge refreshment;
    • Assess the impact of each educational course on staff performance and customer satisfaction;
    • Maintaining updated records of training curricula and material;
    • Provide post-training feedback as required;
    • Deliver soft-skills trainings;
    • Other responsibilities assigned by line management.

Job Requirements:

    • The Trainer must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
    • Ability to communicate effectively with people at all levels both inside and outside the Company;
    • Strong written and verbal communication skills, excellent organizational skills, decision making skills, effective problem solving skills, as well as skills to work independently and in team;
    • Ability to act with integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in the financial technologies and services field and motivation to occupy the position;
    • Proficiency in English; excellent computer literacy.

Life @
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
Are you ready to kickstart your future with us? 
Competitive salary 
Medical insurance package with extended coverage to dependents 
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
Work Perks: visa card provided upon joining 
Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.