Real Time Analyst (Night shift), Bulgaria
Sofia, Bulgaria
Operations – Service Delivery Management /
Full-time /
On-site
Job Responsibilities:
- Responsible for monitoring all queues in real-time ensuring KPI goals are being met;
- Intraday reporting on the current day’s performance;
- Monitors and manages agents’ working schedule adherence and productivity, makes necessary updates;
- Maintains a daily/weekly tactical plan according to volumes in all lines of business;
- Understands the numbers in-depth, validates the data to ensure accuracy;
- Participates in ad-hoc projects as directed by the line manager;
- Acts with integrity, honesty, and knowledge that promote the company’s culture, values, and mission;
- Other duties are assigned to them by their superior or company managers in accordance with the position.
Job Requirements:
- 1+ year of experience in a similar role;
- Experience with monitoring personnel and calculating their productivity is a plus;
- Ability to work late/night shifts;
- The Analyst must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
- The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills;
- Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
- Act with integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position.
#LI-Onsite
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
